In this episode of Advice from a Call Center Geek, Tom Laird sat down with Andrew McNeile, Chief Customer Officer at ThinScale.
ThinScale develops and provides endpoint software solutions that enable IT to deliver the most user-friendly, secure, flexible/versatile, and cost-effective VDI environments for Windows devices.
Tom and Andrew discuss, the new norm of the remote contact center agent, the security protocols that every organization should be looking at when dealing with at-home agents, and how to efficiently, effectively, and securely deploy one of the most talked-about topics in the contact center WFH space, BYOD (Bring your own device).
If you have work-from-home contact center agents, this is a must-listen-to episode to make sure all your security measures with your devices are covered.
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