My Take on Sanas Voice Product Controversy

Advice from a Call Center Geek!

Advice from a Call Center Geek!
My Take on Sanas Voice Product Controversy
Sep 23, 2022 Season 1 Episode 163
Thomas Laird

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Sanas is a startup in Silicon Valley that has developed software to make offshore accents sound more "American" or as some say, "more white".

I have done a ton of research on the company, took the demo at CCW, and have read and watched as much as I can on both sides of the contact center controversy.

In this episode, I give my raw take on what I think is going on.

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 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

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Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel

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Expivia: Expiviausa.com