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Pillow Talk Sessions
Pillow Talk Sessions is a podcast about modern hospitality operations and how guest experience is operationally delivered in a tech-enabled world.
Hosted by Jessica Gillingham, author of Tech-Enabled Hospitality, and produced by Abode Worldwide, the show features in-depth conversations with leaders building, operating, and scaling modern hospitality across hotels, short-term rentals, serviced living, and flexible living models.
Each episode explores how hospitality is evolving beyond traditional hotels. From the hotelization of real estate to the rise of platform-driven and automated operations, we unpack how technology, systems, and organizational design are reshaping how stays are designed, delivered, and experienced.
Pillow Talk Sessions goes deep on hospitality operations, technology, and strategy. Topics include new operating models, guest experience delivery, AI and automation, platform ecosystems, and the convergence of hotels, short-term rentals, and serviced living.
This podcast is for hospitality operators, founders, owners, and technology leaders who want to understand the future of hospitality beyond trends, and how modern hospitality actually works on the ground.
About your host
Jessica Gillingham is the author of “Tech-Enabled Hospitality – Strategies to Elevate Guest Experience and Operational Efficiency,” and is also an industry speaker, adviser, and the CEO of Abode Worldwide, a global strategic communications and PR agency for the tech transforming hospitality.
The podcast is brought to you by the team at Abode Worldwide.
Pillow Talk Sessions
Pillow Talk Sessions teaser
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We are thrilled to announce the launch of our new podcast series, Pillow Talk Sessions—where hospitality, real estate, and rental living meet to shape the future of how we live, work, and play!
Join us, Jessica Gillingham and Kristian Lupinski, as we dive deep into the heartbeat of lodging. We’ll be exploring the transformation from simply providing spaces to creating experiences—and how customer-centric models are reshaping the landscape of hospitality, multifamily, and living sectors.
✨ What’s in store? ✔️ Conversations on the shift from asset-focused approaches to experience-forward strategies. ✔️ Insights into how prop-tech is revolutionizing how operators optimize assets. ✔️ Discussions with industry leaders who are reshaping the future of lodging and living.
We’ve lined up some incredible guests for our first season, including:
Iain Murray, Head of Operational Living at Bidwell
Brendan Geraghty, CEO of The Association for Rental Living (ARL)
Konrad Koczwara, Founder/CEO of Elevated Living
Michael Levie, Former co-founder & COO of citizenM
Freya Richard, Director of Operations and Leasing at Vertus
Suzanne Luscombe, Strategic Growth Director at Resicentral
Yianni Tsitouras, Founder/CEO of POHA House
Katherine Rose, Managing Director of VervLife
🔔 Stay tuned for our first episode, where we’ll bring you the voices of visionaries driving the future of this dynamic industry!
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