Season 3 Episode 7: A Day in My Life: Healthcare AI Customer Success Director

In this episode of the Next Exec podcast, Ashley sits down with Christa White, Vice President of Customer Success and Services at Protenus, a healthcare compliance analytics platform that empowers health systems to monitor patient privacy and drug diversion through artificial intelligence. Christa shares her journey to Customer Success, the importance of her role and a customer friendly view of the in depth analytics that build trust, uncover patient risk, and identity potential theft and misuse of controlled substances in healthcare organizations. 

Guest: 

Christa White is the VP, Customer Success and Services at Protenus. She has been a member of the Protenus team since October 2016. In her time at Protenus, she has grown the Customer Success division from a team of one to a team of six Customer Success Managers (CSMs) and six professional services consultants. Her role involves collaborating across the revenue, product, and technical operations teams to streamline and optimize the customer journey, and crafting meaningful customer relationship management initiatives. She is also the community manager for the Protenus PANDAS (People and Analytics) user group, which hosts quarterly webinars and an annual conference with over 250 compliance professionals at the top healthcare organizations across the country. 

Prior to Protenus, Christa gained experience in leadership, customer engagement, training, and support for software platforms. She spent eight years at Booz Allen Hamilton as a Senior Technologist. Her experience there ranged from managing a support/training team for thousands of global users to developing and delivering precision technical documentation for DoD clients. Christa holds an MBA from the combined University of Baltimore/Towson University program. She received her BS in Applied Mathematics with a minor in Economics from Loyola University Maryland.

Host:

Ashley McArthur-Dean is a Senior Consultant at Deloitte the Risk & Financial Advisory practice with a focus in Cyber Data Privacy. She has over ten years of experience in the healthcare industry including privacy monitoring, data governance and project execution. She has experience and knowledge in HIPAA Security and Privacy Rules, compliance, information security, data analytics, risk management and privacy regulations. She previously led the planning and execution of training, workflow, and operational readiness during mergers & acquisitions, supported enterprise-wide compliance and privacy initiatives including audit readiness, program maturity, and access / process controls. Ashley has provided services to clients in the commercial, healthcare, and life sciences industries.

Ashley has the Project Management Professional (PMP) certification, is OneTrust Certified, and has her Masters in Business Administration.