The CPOstrategy Podcast
The CPOstrategy Podcast is a bi-weekly podcast that delivers valuable C-Level perspective into the core issues surrounding procurement transformation, digitalisation, sustainability, data, people and talent and the procuretech ecosystem.
The CPOstrategy Podcast
Bitesize: Is the rise of the call centre upon us?
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B2e Media Ltd
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Season 2
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Episode 38
Welcome to another Bitesize edition of the Digital Insight podcast where today we ask: Is the call centre making a come back or are automated digital solutions the way forward?
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic, so what does this mean for the future of consumer and brand interaction, is the call centre making a comeback or are automated and digital solutions the way forward?
Answering that for us today is Richard Farrell, CIO of Netcall, a customer experience software specialist….