Ep11: Customer Journey - How to plan for more change Artwork

Networx Podcast

Welcome to Networx Podcast: Marketing & Digital Conversations. Proudly brought to you by Networx Brisbane, each episode is a live recording of a past panel conversation with a different marketing-related topic, panel of expert speakers and panel facilitator. Topics range from content marketing, storytelling, content marketing, social media, podcasting, audio + video marketing, sponsorship, media, marketing strategy, digital innovation, customer journey, eCommerce, ad technology and programmatic, artificial intelligence (AI) and data. If you like what you hear, the magic of these events is still being in the room and making connections in person. You can find out when the next live Networx Brisbane event is on at https://brisbane.networxevents.com.au/events. You can follow Networx Brisbane on Facebook, Instagram, LinkedIn and Twitter. Tune in to each episode for a different topic and panel of speakers!

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Networx Podcast

Ep11: Customer Journey - How to plan for more change

August 07, 2019 • Networx Brisbane • Season 2 • Episode 11

A once linear model is now fragmented and continues to evolve. A growing number of touch points can make a consistent brand experience harder than ever. We ask three industry experts to explain what's changed, tips for growth and how you can better plan for the future.

During the event, we covered:

Tips on how to map your customer journey
Advice for managing your team structure
How to remain agile

Panellists include:

Sueanne Carr, Customer Strategy Superhero, Customer Frame
Michael Joo, General Manager, Datarati
Mark James, CEO & Co-Founder, Customology

Panel Facilitator: Liam Fitzpatrick, Founder & Head of Communications, Commswork

Podcast Host and Event MC: Lisa Ma, Networx Brisbane & Iceberg Events

Further resource links:

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Live recording at Loft West End on 29 May 2019 by Select Audio Visual.

Networx Brisbane events are organised by conference and events company, Iceberg Events. These events are proudly supported by Reload Media, Vivo Group, Select Audio Visual, Vision6, Andzen and DPMA.

Produced by Networx Brisbane, Australia. For upcoming live events, visit https://brisbane.networxevents.com.au/events

Follow Networx Brisbane on Facebook, Instagram, LinkedIn and Twitter.

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