Business Excellence - TOP 5 Series
In keeping with the theme of our podcast, "Business Excellence" we have decided to release a new edition, the Business Excellence Top 5 Series.
In this series we interview the best contributors we can source to tell us about their Top 5 tips, tools or ideas relating to their topic around business and / or life.
Hosted by Lindsay Adams OAM CSP and Rael Bricker CSP bringing 60+ years of entrepreneurial success and professional speaking together.
Business Excellence - TOP 5 Series
In Conversation - Olivia Parkes Top Five Tips To Leverage Operations And Systematically Scale Any Business
“You can't delegate successfully, if you haven't followed tip number one, documenting, right. If you don’t that, you're going to spend hours on calls, trying to explain things to people, you're going to get frustrated team members, because they don't understand what they should be doing. And then you'll probably think that they're incompetent, and then take back the task yourself. And then you're in this vicious cycle of not really being able to delegate.”
Olivia Parkes Top Five Tips To Leverage Operations & Systematically Scale Any Business
1. Document everything
2. Analyze to Automate
3. Delegate, delegate, delegate
4. Think of each department as a system (& know its number)
5. Simplicity is key
TIME STAMP SUMMARY
01:12 The importance of keeping a record of everything
04:16 Delegation and the link to tip 1
11:41 Avoiding the downside of micromanaging
16:55 Why over complicate, keep it simple
Where to find Olivia?
Website https://thesystemsboss.io/
LinkedIn linkedin.com/in/olivia-parkes-b9b015187
Olivia Parkes Bio
Olivia Parkes was born in the United Kingdom, dividing her time between her hometown of Sheffield and the bustling capital, London. From a young age, Olivia displayed a strong entrepreneurial spirit and a penchant for system-oriented thinking. During her academic journey at University College London, where Olivia pursued a degree in Pharmacology, she embarked on her entrepreneurial journey, founding her first e-commerce business at the age of 19. Subsequently, Olivia ventured into the realm of digital marketing by establishing a successful digital marketing agency.
Olivia's career path took an intriguing turn as she decided to specialize in sales, becoming a high-ticket sales representative. This shift in focus allowed Olivia to achieve remarkable sales figures, consistently selling packages worth $100,000 per month. Her unique insights into the world of business brought her into close collaboration with CEOs in the online coaching and marketing sectors, many of whom boasted six to seven-figure incomes.
Observing a recurring theme among these CEOs—profits falling short of their potential due to inadequate systems, automations, and operational strategies—Olivia decided to intervene. Taking on the role of an operational leader, she implemented strategic changes, made crucial hires, and streamlined marketing and sales efforts. In just 12 months, her efforts propelled the CEO's business from $350,000 to an impressive $850,000.
This success led Olivia to extend her expertise to other clients, assuming the role of a fractional Chief Operating Officer (COO). Her mission became clear: to relieve entrepreneurs from the exhaustion of constantly burning out by implementing efficient systems that genuinely save time and boost profitability. Crucially, Olivia aimed to design systems that teams would enthusiastically adopt, recognizing that unused systems were ineffectual....