AppDirect Talks Tech
EP 22: Omnichannel vs Multichannel with Five9 and Genesys
April 08, 2022
Eric Hills and Dave Polakowski
Episode 22
EP 22: Omnichannel vs Multichannel with Five9 and Genesys
AppDirect Talks Tech
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AppDirect Talks Tech
EP 22: Omnichannel vs Multichannel with Five9 and Genesys
Apr 08, 2022
Episode 22
Eric Hills and Dave Polakowski
The TBI Talks Tech team sits down with Five9's Director of Global Partnerships, Kelli Mcmillan, Genesys' Manager of Solutions Consulting, Taylor Wilkerson, and TBI's Cloud Communications Architect, Thea Rasmussen, and SVP of Strategic Sales, Mike Onystok, to talk about the differences and focuses in an omnichannel and multichannel approach.
The TBI Talks Tech team sits down with Five9's Director of Global Partnerships, Kelli Mcmillan, Genesys' Manager of Solutions Consulting, Taylor Wilkerson, and TBI's Cloud Communications Architect, Thea Rasmussen, and SVP of Strategic Sales, Mike Onystok, to talk about the differences and focuses in an omnichannel and multichannel approach.