Smart Cleaning School
The Smart Cleaning School Podcast helps cleaning business owners from start-up to the struggling solo to the striving seven-figure get SMARTER in their businesses, reshape their mindset, increase productivity, clear the overwhelm, and get clarity through SMART goal-setting & personal accountability. Ken Carfagno is a lifetime learner and teacher. His mission is to help visionaries make the impact they were meant to make.
Smart Cleaning School
3 Reasons Customers Cancel
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Ken Carfagno
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Episode 480
I have discovered through losing dozens of clients over the years that they cancel service for 3 reasons. Would you like to know what they are? Here’s the summary.
- Quality - Whether you fail to meet your expectations or theirs, they will perceive you are not a good cleaner and fire you.
- Character - This prevents the customer from building trust with you, the solo cleaner, and the brand of your company. If they lose trust, they lose you.
- Circumstances - People move. They start families. They lose jobs and have babies. Things change. The cleaner is downstream from all of these life changes and you will get the axe.
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