What the Dev?
265: The impact of impolite chatbot behavior on a company's customer service reputation (with Michelle Avery of WillowTree, a TELUS International Company)
June 18, 2024
265: The impact of impolite chatbot behavior on a company's customer service reputation (with Michelle Avery of WillowTree, a TELUS International Company)
What the Dev?
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What the Dev?
265: The impact of impolite chatbot behavior on a company's customer service reputation (with Michelle Avery of WillowTree, a TELUS International Company)
Jun 18, 2024
In this episode, David Rubinstein, editor-in-chief of SD Times, speaks with Michelle Avery, group VP of AI at WillowTree, a TELUS International Company, about a recent survey the company did on rude chatbots.
Key talking points include:
- What we mean by "rude bot behavior"
- What goes into creating a chatbot that is polite
- How organizations can measure politeness of a chatbot
- On the flip side, humans can be rude to bots too
In this episode, David Rubinstein, editor-in-chief of SD Times, speaks with Michelle Avery, group VP of AI at WillowTree, a TELUS International Company, about a recent survey the company did on rude chatbots.
Key talking points include:
- What we mean by "rude bot behavior"
- What goes into creating a chatbot that is polite
- How organizations can measure politeness of a chatbot
- On the flip side, humans can be rude to bots too