Postal Biz-Buzz
Postal Biz-Buzz is a podcast that discusses the value of innovative postal and marketing products and services and the educational and networking power of Postal Customer Council membership.
Postal Biz-Buzz
Using the Power of Positive Psychology to Enhance the Customer Experience
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Art Gerckens
Host Art Gerckens welcomes Wanda Santos-Haynes, USPS Manager, Consumer and Industry Contact and Positive Psychology expert. Wanda explains the principles of Positive Psychology and the value of fostering a growth mindset in the workplace to produce better customer outcomes.