Speaking of Service
Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice
Speaking of Service
Remote Service Management: The New Standard to Increase Customer Satisfaction
Review the Service Council Report: Remote Service Becoming the Standard
Manufacturers are leaning more heavily on digital tools to deliver service experiences, including digital communications channels and remote service capabilities to reduce costs, increase productivity and heighten customer satisfaction. New research from The Service Council profiles the impact of digital transformation progress in manufacturing and particularly among service teams, along with the challenges and rewards service leaders are seeing. This episode featuring John Carroll, CEO and Founder of the Service Council and Chis Wolff, VP of Strategic Partnerships, will cover new data documenting current trends in dispatch cost and technology implementation, along with timely analysis of customer and company expectations for remote service management.
