Brian Treat was a guest on this podcast. Brian and his wife Jane are the owners of the Chic Fil A in Claremore, OK. In this episode he shares his approach to building his team. 

1. The key concept that he shared is about the bedrock of humility. 

• Humility is the pathway to learning. 
• Humility is the foundation of their culture. 

2. Brian also talked about the importance of being excellent in the "first mile" in order to do the "second mile" of influence with people. 

3. The "WHO" model helps them see where they are not setting up people to succeed. 

• W-whose job is it?
• H-how do they know it is their job? 
• O-Oversight and accountability. 

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