#121 – Stacey Northover, Executive General Manager of Believe Housing Australia on Leading with Compassion: A Conversation on Affordable Housing, Change Management and Community Artwork

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Creating Synergy Podcast

#121 – Stacey Northover, Executive General Manager of Believe Housing Australia on Leading with Compassion: A Conversation on Affordable Housing, Change Management and Community

April 18, 2024 • SynergyIQ

Dive into this enlightening episode of the #CreatingSynergyPodcast where we sit down with the dynamic Stacey Northover, Executive General Manager at Believe Housing Australia. Stacey brings over 25 years of transformative leadership in the housing sector from the bustling streets of the UK to the vibrant communities of Australia. Prepare to be inspired by her dedication to changing lives and challenging norms.

Why You Can’t Miss This Episode:

Early Inspirations: Discover how Stacey’s early experiences in UK community housing ignited a burning passion to ensure that everyone has a place to call home.
Breaking Barriers: Stacey tackles the tough stereotypes associated with community housing, revealing her strategic approaches to fostering inclusivity and dismantling misconceptions.
Embracing Change: Witness the transformative power of technology in housing as Stacey details Believe Housing’s leap into innovative IT solutions with the help of SynergyIQ.
Leadership with Empathy: Gain insights into Stacey’s leadership philosophy that combines empathy with optimism, pivotal for steering her team through complex transformations.
The Fun Side of Change: Learn how SynergyIQ’s unique approach to making change management fun helped dissolve fears and build a proactive culture at Believe Housing.

🎧 Listen now and let Stacey’s story inspire you to think differently about community, change, and the places we call home. Available now on all major podcast platforms!

TIMESTAMPS:

[09:51] - Affordable Housing Crisis
[14:55] - Community Housing in Australia
[21:19] - Career Progression in Housing
[24:52] - Breaking Stereotypes and Supporting Tenants
[30:38] - Mental Health Support for Tenants
[38:13] - Domestic Violence and Support Systems
[48:29] - Challenges of Immigration and COVID-19
[1:04:22] - Leadership and Change Management

Where to find Stacey Northover

Books mentioned in the episode

The 5 second rule by Mel Robbins

Join the conversation on Synergy IQ on LinkedIn, Facebook, and Instagram (@synergyiq).

Access SynergyIQ Website to get to know more about us.

Say hello to our host Daniel Franco on LinkedIn.

00:00:10:02 - 00:00:36:02
DANIEL FRANCO
So welcome back to the Creating Synergy Podcast. Today on the show we have the wonderful Stacey Northover, who has 25 years experience in both the UK and Australia in the housing sectors and is currently the executive general manager at Believe Housing, overseeing the potential opportunities that arise from Australia's $100 million housing development pipeline that's been committed over the next ten years.

00:00:36:04 - 00:00:54:29
DANIEL FRANCO
And for those who might not know, Believe Housing is one of South Australia's largest non-for-profit community housing providers, serving more than 4800 tenants and 21,000 social and affordable homes. So welcome to the show. I hope those numbers are right.

00:00:55:01 - 00:00:56:22
STACEY NORTHOVER
2100. I'd love 20.

00:00:56:22 - 00:01:23:17
DANIEL FRANCO
One. So 2100. That's just my dyslexia kicking in. Well done for being on top of that. I do have 2100 written here. I said the wrong words. So welcome. Thank you for joining us. It's been really excited to have you. But before we go into the deep dive of the world of your career and the housing sector, I'd love to ask the question around who is Stacey Northover?

00:01:23:17 - 00:01:31:08
DANIEL FRANCO
What do we need to know about your earliest context and to understand your purpose and mission that you're serving out today?

00:01:31:15 - 00:02:05:00
STACEY NORTHOVER
Okay. Well, thank you for the invitation coming. It's a delight to be here. And for me, I grew up in community housing. I've lived in community housing since I was a baby with my family in the UK. And so from a very early stage, kind of understood the benefits of having a safe, secure home that the total taken for granted, the shelter that that brings and then the opportunities that come from it by way of stable education, health care, access and community.

00:02:05:00 - 00:02:33:08
STACEY NORTHOVER
You know, we had a really lively community that we were able to sort of lean on each other at different points in our lives. So my purpose is for young children who are just like me, who grew up in community housing, to bring those young children from today into safe, secure homes and to give them the opportunities that I was afforded just by having that one piece of stable accommodation.

00:02:33:08 - 00:03:01:25
STACEY NORTHOVER
And I never had to worry about where I had to sleep at night. We had other worries because growing up in community housing in the UK, you had to be in some sort of need, much the same as what we are in today. But the ability to access housing was a bit easier back then. In the eighties. And I think, you know, it's it's always been in my core that I want to be here to serve others.

00:03:01:25 - 00:03:26:10
STACEY NORTHOVER
I feel like the housing crisis that we're currently in, we should be in a position whereby everybody has the right to stable, secure housing and kids shouldn't have to think about where they're going to sleep. You know, I have my own bedroom. That was such a luxury. But we had other troubles in terms of, you know, money. My dad had disability, so it didn't it didn't take away all of it.

00:03:26:10 - 00:03:57:23
STACEY NORTHOVER
But to know that every day I went to school and I had a routine and I'd come home and sleep in my bed and I didn't have to, you know, pack up and move somewhere else was just I cannot tell you how much that grounded me to be able to be able to focus on my schoolwork and gather my qualifications to then go out into the workplace and start to do a profession that basically was linked back to the opportunities that I had as a as a young child.

00:03:57:23 - 00:04:08:19
STACEY NORTHOVER
So my my core purpose is to ensure that as much as possible footprint I live in this world is around housing for all. And housing is a basic human right.

00:04:08:21 - 00:04:40:16
DANIEL FRANCO
I think what's really interesting about what you've just said then, and as you're talking, I'm thinking about it this this, this gratefulness, I guess that's coming through from having your own bed like it's, you know, Maslow's hierarchy, right. Which is the basic human needs, is shelter and community. And I'm thinking about my experience and potentially a lot of people who are listening in like, that's almost an expectation, isn't it?

00:04:40:16 - 00:05:15:15
DANIEL FRANCO
Where you get your own bedding, you get a roof over your head here. And so it's just there's this already this divide in the way I've been thinking about community housing and you're coming from the point of I was lucky just to have that. And that's that's all I needed. Can you and can you elaborate on your on your parents and your and your father and your and your mother and their lives and how they managed because it seems like you've been brought up with great values and morals in this.

00:05:15:16 - 00:05:18:15
DANIEL FRANCO
And so to love to learn a little bit more about them as well. Yeah.

00:05:18:15 - 00:05:47:19
STACEY NORTHOVER
So my dad has suffered with mobility issues, basically, which ended up in a position whereby he really struggled to work and my mum became his carer and still is I think with all of it, you know. Yes there was, was struggles of, of money and paying the bills, but our home was surrounded with love and that costs nothing.

00:05:47:26 - 00:06:15:12
STACEY NORTHOVER
The values of who you are as an individual. They were never embarrassed by their position at all. And that's why I feel like I don't need to be. I'm okay to say that I grew up in social housing and, you know, it was doesn't mean to say that you don't grow up. You grow up without values and core respect for individuals and care and kindness, you know, helpfulness and that sense of community.

00:06:15:12 - 00:06:37:19
STACEY NORTHOVER
And I will say when you grow up in an environment like that, where you live in a community where you've got mixed tenure, mixed socio economic, actually, you lean on each other, you don't feel afraid to ask for help. And sometimes I feel like we drive into our garages and we shut the door and we don't see anybody in there really knows what's going on.

00:06:37:22 - 00:06:52:24
STACEY NORTHOVER
And I feel there's a much more close perspective now. I think we're starting to open that a little bit more by way of, you know, understanding that wellbeing and wellbeing is connected to being interacting with people and what that brings. That's social connection and.

00:06:52:24 - 00:06:53:28
DANIEL FRANCO
Belonging and each.

00:06:53:28 - 00:07:28:13
STACEY NORTHOVER
Other. Yeah, for sure. And the strength of a community. In fact, from my experience, there's more of a community when you've lived in an environment when there isn't that competitive nature around who's got what and what the latest car is, or, you know, my house is bigger than your house, when that is all stripped back and you're all on an equal playing field, what you have is that human connection, the struggles of life being very similar to each other and it being okay to say you need help.

00:07:28:15 - 00:07:54:05
STACEY NORTHOVER
And so my home was filled with love. We had, you know, Christmases were always full. Food was what my mum was is a wonderful cook. So we always had like homemade food on the table. We would sit down every evening together like there was some basic things that probably we don't do so much now that was a staple in my home.

00:07:54:08 - 00:08:17:13
STACEY NORTHOVER
And every day I got up, I went to school, my mum would walk. I was trying to think the other day she would walk us to school. She didn't drive and so we would walk for 30 minutes. I want to say it's about 4K though, back home. So we she would and we would have to do that whether it was raining or, you know, of which the UK does a lot of.

00:08:17:14 - 00:08:25:09
STACEY NORTHOVER
So we would often you know, she would walk with us every morning to school and then walk home and then walk back to collect us like we.

00:08:25:11 - 00:08:27:24
DANIEL FRANCO
We were we fit as a fiddle.

00:08:27:27 - 00:08:45:18
STACEY NORTHOVER
And we were a close knit family. Yeah. We took care of one another. We were there for each other. And I think, you know, money is is important, but it's not everything. Like the value that I got from that was probably far greater than the, the dollars or pounds in the bank that we needed.

00:08:45:19 - 00:09:01:17
DANIEL FRANCO
Yeah. What did the community look like? As you said, I want to paint a picture of what that looked like and the way in which everyone communicated in and work together is can you, can you paint that picture for us?

00:09:01:18 - 00:09:17:13
STACEY NORTHOVER
You know, if I think about growing up and I can still see my house, I can still see that bedroom. And I went back a few years ago before we moved over because I just wanted to say, and all of a sudden that house looked so small. But yeah, as a child it was huge. You know, it was really big.

00:09:17:15 - 00:09:46:06
STACEY NORTHOVER
We had opposite where we lived like this green space. And in comparison to Australia, really small, but for us it was huge and we would all, all the parents or the kids would come out in an evening, especially if it was summer, we'd have a few parties, New Year's Eve, we'd have parties out on the road. And yeah, it was, it was like, it's like a horseshoe across the road from me by way of houses.

00:09:46:08 - 00:10:12:11
STACEY NORTHOVER
And they were all built by way of the council back in the day in the eighties. And then people could buy them or not. So you have that right to buy over there. Yeah. Okay. And so some people did in, some people did not. But we would all come out and play together. We all knew each other. And if someone needed help by way of, you know, taking care of the kids for whatever reason, you'd be able to do that like you would.

00:10:12:13 - 00:10:37:25
STACEY NORTHOVER
It was not even a question. It was a given. Yeah. Being in the outside of inside of other people's homes was so normal and everyone's home retrospectively like that were, they were really small. They are not like the homes we have, Our gardens were really small as well because you know it's the UK and the, the footprint of property is quite small over there.

00:10:37:27 - 00:10:58:01
STACEY NORTHOVER
But we, we just had fun, like we had fun like we would go out in a days, a six week school holiday would be in June and you'd all be out all day like you'd be out in the morning and you wouldn't come home until it was dark. Yeah, and you just be out playing together. There was no screens 90 days you were out of the house.

00:10:58:04 - 00:11:09:29
STACEY NORTHOVER
So, you know, in that sense it was quite healthy in terms of, you know, that connection to people and understanding how you play. Kids play, right? Like, yeah, what your background is, they just play.

00:11:10:06 - 00:11:17:17
DANIEL FRANCO
Jumping into the world that you now work and play in. Yeah, in. How come it's different now?

00:11:17:20 - 00:11:18:15
STACEY NORTHOVER
Well.

00:11:18:18 - 00:11:23:28
DANIEL FRANCO
Is it just merely the times, the like you said, the screens or I think.

00:11:24:00 - 00:11:42:21
STACEY NORTHOVER
Screens have so much to do with what we do in every aspect. You know, kids, adults, social media, it's a completely different environment. The, the notion of play like like my kids need constant entertainment and want something is finished. What we do it now.

00:11:42:27 - 00:11:45:06
DANIEL FRANCO
Yeah, correct. Or I'm hungry. Yeah, yeah, yeah.

00:11:45:06 - 00:11:57:00
STACEY NORTHOVER
So it's constant. Yeah. And we've given them that notion of instant gratification don't really have that back then. You know, I was out on my rollerblades. Yeah. That was, that was it for the whole down on roller boots.

00:11:57:00 - 00:11:58:15
DANIEL FRANCO
Roller skates, roller boots.

00:11:58:20 - 00:12:25:29
STACEY NORTHOVER
But yes, I think certainly if I think about the industry that I work in now in the UK, in the same as what we've got in Australia, we're in a housing crisis. The lack of investment by consecutive governments, regardless of what your your color is. Yeah. Is having an impact and I think we see that more and more now, certainly over here with those people, those key workers who can't find accommodation.

00:12:26:02 - 00:12:54:28
STACEY NORTHOVER
You know, we've got homelessness service in our organisation and they're seeing people who are working two or three jobs who can't get rental accommodation. That doesn't that hasn't happened overnight. That has been 30 years of lack of investment into affordable housing. And just the sheer numbers, the decline in numbers of affordable housing. So back when I was growing up, there was this huge drive to build homes.

00:12:55:00 - 00:13:26:05
STACEY NORTHOVER
But the governments also recognized that they had to invest in that to certainly in the UK. Yeah, I think we're just getting there now with the Housing Australia Future Fund and that's something that I'm just delighted about. But it's, you know, a five year commitment. We need a 25 year commitment, right? Like we need something that's far bigger and broader than an election cycle to make sure that all of us have a home.

00:13:26:05 - 00:13:58:20
STACEY NORTHOVER
And let me be clear, anyone could find themselves in a homelessness situation like it doesn't just happen to a certain cohort or socioeconomic group of people. Yes. And those lower earners or people on Centrelink are going to be more vulnerable into those situations. But, you know, any one of us can find ourselves out of work, you know, having some sort of health crisis, you know, disability, and all of a sudden you're thrust into a world that you have no understanding of.

00:13:58:23 - 00:14:25:06
STACEY NORTHOVER
You know, filling out forms and going through the system isn't easy. So yeah, I kind of I see that. And that again, just links back to my purpose. I'm here to educate people around, you know what? I'm a taxpayer. I'm doing pretty okay. If you invest at the front end with our kids, you're going to get people who contribute to society in the long term.

00:14:25:06 - 00:14:26:23
DANIEL FRANCO
So make sense.

00:14:26:28 - 00:14:30:01
STACEY NORTHOVER
Makes sense.

00:14:30:03 - 00:14:53:25
DANIEL FRANCO
Casting our vision back to the UK and your yeah, growing up, your the housing crisis over there with the housing situation over there, I should say, is much different here. I mean, just given the population. Yeah, you know we've got I don't know how many what's the housing, what's the difference how many in the UK It's hundreds of thousands of years versus Australia which is.

00:14:54:00 - 00:14:54:05
DANIEL FRANCO
Yeah.

00:14:54:08 - 00:14:59:19
STACEY NORTHOVER
It's quite normal to have organisations in the UK that have 100,000 properties.

00:14:59:19 - 00:15:02:23
DANIEL FRANCO
Yeah. Well so, so there's one organisation. Yeah.

00:15:02:23 - 00:15:14:10
STACEY NORTHOVER
Yeah. So I think we've got something like 15 that have that and then lots of others that have between 1060 thousand homes, you know, that's really normal.

00:15:14:12 - 00:15:25:07
DANIEL FRANCO
So, so we're talking in the millions and tens of millions in regards to how many community housing is. So it's actually probably it's very normal. It's it's.

00:15:25:09 - 00:15:56:26
STACEY NORTHOVER
Totally normal. Yeah. Blended communities, you don't know who has what type of property by the front door. Obviously, there are still the extremes in every aspect of you know, wealthy people. But the really good at building that opportunity to mix tenure, mixed communities, you don't want to put people all together that have the same issues. Yes, you're going to create a really unhealthy environment.

00:15:57:02 - 00:16:20:13
STACEY NORTHOVER
So sustainable communities has to be the key and the UK are really good at that. And I think we can definitely learn from them. I'm not saying they've got it all wrong. I think 100,000, it's certainly when I've spoken to some of the CEOs over there who do have 100,000 homes, they're really clear. It's quite difficult to understand what the needs of your tenant.

00:16:20:16 - 00:16:52:08
STACEY NORTHOVER
You're really far removed when you've got that many people from from the top to the front line. Yeah. So so I'm not saying that we need to go down that road, but there are definitely opportunities that I think the HAF will bring for social housing and community housing providers in Australia, not only by way of what they can deliver in sheer numbers in the community housing space, but equally to be financially strong and viable for the future.

00:16:52:10 - 00:17:14:07
STACEY NORTHOVER
There does need to be some recognition around the fact that rents are set in a way that we can only charge a small amount of money for social rent, which is absolutely the right thing to do. But then we need some subsidy, we need something and that's what the HAP will bring so that we can financially sustain themselves in the long term.

00:17:14:07 - 00:17:42:12
STACEY NORTHOVER
You know, and for me, I'm just about to open in a few weeks, a 37 property space that has two and three bedroom homes, which was an investment with the state government in partnership of $14 million. Yeah, well, that doesn't just happen. We've got to continue to do those things that we can build more provide more scale into into South Australia in particular.

00:17:42:14 - 00:17:46:22
STACEY NORTHOVER
And that availability and accessibility to to housing.

00:17:46:24 - 00:17:49:13
DANIEL FRANCO
Brilliant and kudos to you in the same way ways that it.

00:17:49:20 - 00:17:51:01
STACEY NORTHOVER
That's in Matthew Park.

00:17:51:03 - 00:17:51:12
DANIEL FRANCO
All right.

00:17:51:12 - 00:18:18:02
STACEY NORTHOVER
Great. It's amazing We've got this beautiful as we drive through into it we've got this beautiful tree in the middle. So again, that sense of community, yeah, there's a greenspace. So what we've created is this opportunity for yes people to live in the homes and have, you know, safe, secure housing, good brand new quality homes. But also the opportunity to come together and we will, you know, host events with them so that they can connect.

00:18:18:04 - 00:18:22:05
STACEY NORTHOVER
But that's that's really exciting for us.

00:18:22:07 - 00:18:45:06
DANIEL FRANCO
So your passion in this space, I mean, you obviously you grew up in the world. Yeah. But you were a 15 year old. Yeah. At a time. And doing some work experience that really ignited this passion. Yeah. Can you tell us where it all began from that point and how your career sort of evolved to finding yourself now as executive general manager?

00:18:45:06 - 00:18:46:02
DANIEL FRANCO
I believe having.

00:18:46:05 - 00:19:10:25
STACEY NORTHOVER
Had honestly so 15, I had a tendency officer lovely, lovely tenancy officer who was helping my parents at the time. And so she would, I'd see her come in and out and my dad actually asked her because I said, you know, it's work experience time. I think I'd quite like to go and do what she was doing. And, you know, at the time I think she had a company car and I was like, Wow, all right, I want driving.

00:19:10:25 - 00:19:31:21
STACEY NORTHOVER
I want to be out there. I don't want to. My mum didn't drive. So for me, I was I had to drive. Yeah. So Dad asked her and sure enough, she was wonderful and she bought me into a pool council. That was at the time and she arranged for me to do a really good cross section of different departments within that service.

00:19:31:27 - 00:19:57:23
STACEY NORTHOVER
And I had two weeks with her and it was, it just sent me alight like I could really see the connection and the influence of what she had with her talents and the opportunity to help and serve. So she just reinforced for me exactly where I wanted to end up. And then I think it was must have been I must have been about 19.

00:19:57:23 - 00:20:24:03
STACEY NORTHOVER
So I was super focused. I was trying to that was where I wanted to be. I wanted to get into that industry. So 19 years old, I applied for an admin role in an a housing organisation in an allocations team, and I just slowly chipped away. I didn't go to university. It wasn't really conversation around me going, Yeah, I think I would have gone if I really wanted to, but I really wanted the practical one.

00:20:24:05 - 00:20:43:01
STACEY NORTHOVER
Yeah, experience. And I just worked my way up. I just every time I took another step, I was like, I'm okay here and I'll just be okay here. And then another opportunity come up and I'd go for it and I'd be like, I just want to stay here. Yeah. And that's what's happened all the way through to the point now, I'm like, Right, I have goals now.

00:20:43:01 - 00:20:59:04
STACEY NORTHOVER
I want to do big things, but I just work my way in. And so I've done everything from filing all the way through. So I've done all the housing tasks and job roles. Yeah. To get to the point of where I am now.

00:20:59:06 - 00:21:00:01
DANIEL FRANCO
That's why you're in there.

00:21:00:01 - 00:21:22:08
STACEY NORTHOVER
Yeah. And so it was always that as I sort of grew into each role, I recognize that the higher up I went, the bigger voice I could have around the table, around lived experience and so still super connected to tenants and what their needs are. I still spend some time with tenants now. I still need to understand what their wants and needs.

00:21:22:08 - 00:21:37:02
STACEY NORTHOVER
On how that changes, but super clear that I'm there to represent them and future tenants. So yeah, that's kind of where it all came from. And I love, I still love what I do now when I. 25 years old.

00:21:37:05 - 00:22:05:08
DANIEL FRANCO
Yeah. I mean you're talking about from, you know, go from the filing and I think it's like the, it's like the football coach. Right. The best football coaches are those who have walked in the in the shoes of the players. Right. And therefore, the same sort of scenario with you, you're able to lead with purpose in this space because you've been there, you've done that, you've you've come both from living in it, but then also worked your way up through the ranks of, of the of the work that's in that space too now.

00:22:05:15 - 00:22:28:22
DANIEL FRANCO
Okay, cool. And I guess it's really exciting to hear that you're still connecting with the tenants and learning from them because that's obviously going to be fundamental to the success. But you were responsible for, you know, $19 million budget, 10,000 properties. Is there anything that you look back on that you go, Actually, I really made a difference.

00:22:28:24 - 00:23:08:01
STACEY NORTHOVER
I it's interesting because I really I love people. I'm a very much a people person. And I think I did a real short and it's for the career. I did a two year stint of a support worker and I can still remember to this day every single person I supported. And after two years and all their issues, you know, I definitely I know I made a difference there because they were practical things I did by way of increasing their income and access to benefits and housing them and cleaning up their homes from, you know, years of collecting items.

00:23:08:01 - 00:23:22:27
STACEY NORTHOVER
I was one guy. He lived in his home, I want to say 50 years. I think it was because he grew up there with his mum and and then she died and he stayed there and I worked with him until he passed his whole house was a three bedroom house of just him in it with all these things from the war.

00:23:22:27 - 00:23:57:29
STACEY NORTHOVER
And he was so out in rural Dorset. But I know that I worked and connected with these people, but I did. So I tried to remain and I was professional, but I couldn't detach like it was. It was too hard for me because I do. I like to help people. And so that's probably when I recognized that I was probably better suited to the management piece because I could do more with the opportunity that that would bring rather than just on the one on one basis.

00:23:57:29 - 00:24:10:16
STACEY NORTHOVER
I loved doing the one on one stuff. But yeah, yeah, this, this that was real. That really has a footprint in my life that I'll never forget. Actually, I can remember every single class.

00:24:10:18 - 00:24:42:22
DANIEL FRANCO
That's amazing. I mean, just thinking as you're speaking there about all the different types and you said you can remember everyone, right? So there's some stereotypes about people who live in the community, housing and public housing. And, you know, let's be very frank about it. There's the idea is that they're generally jobless drug and alcohol addicts and everything else that goes with the crime in those areas a high.

00:24:42:23 - 00:25:06:06
DANIEL FRANCO
And we've seen that here in South Australia. How do we go about breaking that stereotype? Like what? What is it? Because what I'm hearing here is, is this it's not just that that, yes, there are pockets, but it's not just that. I mean, we live in an area where there is community housing near us. Right. And we both know what we're talking about.

00:25:06:09 - 00:25:24:04
DANIEL FRANCO
And there is there is every time I drive by, there's bins on the ground is rubbish everywhere. This place out the front, there's how do you how do you break away from that visual when that's all I see as an external. Yeah.

00:25:24:07 - 00:25:51:09
STACEY NORTHOVER
It is difficult. I'm not going to sit here and say it isn't and I think we don't have very much social housing in South Australia, I don't think. And so those people who access those properties are truly vulnerable. They've got complex needs, whereas in the UK it was so normal that you had a really good blended community, you had people who were working who were accessing those properties.

00:25:51:09 - 00:25:56:12
STACEY NORTHOVER
It wasn't just people who were had had major vulnerabilities.

00:25:56:12 - 00:25:56:27
DANIEL FRANCO
Yeah.

00:25:57:00 - 00:26:05:26
STACEY NORTHOVER
And let's be real. There are people who use drugs and drink alcohol or have mental health issues who own their own home. Yeah, you just don't see.

00:26:05:27 - 00:26:08:06
DANIEL FRANCO
Yeah, right.

00:26:08:08 - 00:26:35:27
STACEY NORTHOVER
And so I think, you know, the home that I grew up in, my parents used to. Well, they still do. They still live in a community housing property. Yeah. They take such great care of their home. It's their home. And it's that notion. These are people's homes. It's not just bricks. People make them homes. And so we will only ever see in the media and the press those extremes.

00:26:36:03 - 00:27:05:25
STACEY NORTHOVER
Right. Those situations that will need, you know, police intervention or health professionals or those stories of people who take great care of their homes. We that's not news. Anyone to report on. So you don't hear about it. Whereas I know I've seen the garden competitions, I've seen the art competitions that we run. We have incredibly talented tenants and we have tenants who take such great care of their homes.

00:27:05:28 - 00:27:29:25
STACEY NORTHOVER
They treat they all their homes. They support nothing but love. And to them, yeah, we've just got to get better at telling those stories. And to a degree things like this will absolutely help that. But we have to open our eyes up more to recognize that it's not about the postcode in which you live that determines your life chances and how you the values that you bring and how you live your life.

00:27:29:28 - 00:27:42:09
STACEY NORTHOVER
Anything can happen to any one of us. Yeah, I think you're in social housing, affordable housing. You own your own home. You know, we're in a situation where people are significant under mortgage stress after all the interest rate rises.

00:27:42:09 - 00:27:43:04
DANIEL FRANCO
Yeah.

00:27:43:06 - 00:28:21:13
STACEY NORTHOVER
That's going to pop at some point and we're going to start to see more challenges that come from that. So I you're always going to get the the extremes of any situation. I think as a as part of the community, I would challenge people to open their eyes and their hearts to a broader view and vision of human beings and it's not just about the property and the harm that they're having because equally, some of the homes, some of the people who live in the block that we're referring to, some of them have beautiful balconies and and you can clearly see they take care of their homes.

00:28:21:19 - 00:28:26:27
STACEY NORTHOVER
They might not want the noise or the police. Yeah, why? They don't deserve that.

00:28:26:27 - 00:28:27:20
DANIEL FRANCO
You know.

00:28:27:25 - 00:28:46:22
STACEY NORTHOVER
So I think we just need to show a bit more compassion to our fellow human being and just open up a bit more to what the reality is. All that the media will only show us a really small cross-section of what it will make news. It's it's not really news to report on a beautiful garden.

00:28:46:28 - 00:28:47:21
DANIEL FRANCO
Yeah.

00:28:47:23 - 00:29:07:11
STACEY NORTHOVER
You know, so I feel like we're in a space now where we're starting to see people who do have two jobs and are still, you know, living out of their cars and accessing showers, communal showers, you know, just try to make ends meet and keep their jobs. That's happening more and more to people.

00:29:07:12 - 00:29:17:27
DANIEL FRANCO
Yeah, It seems unfair, though, in a way that there's these people who are trying to keep jobs and work and make a better life than that, don't have community housing. And yet there are some other people who are abusing it. Yeah.

00:29:18:00 - 00:29:40:06
STACEY NORTHOVER
And there'll always be people that. Yeah. And I think it's you know, I certainly have had situations over my career where people have and I use the laws that are in place to not have those people in our homes anymore. But that's a that's a failure. Like we should be able to give people second chances, give people tools and hope that they take it.

00:29:40:06 - 00:29:57:12
STACEY NORTHOVER
I can't force people to I can't make them sometimes stop their behaviors. And if people are in crisis, then we have to deal with that through the appropriate channels. Doesn't mean to say we enjoy that at all. I think, yeah, I would never see any of the evictions.

00:29:57:14 - 00:30:35:03
DANIEL FRANCO
So is there a second part to this though, in regards to so believe housing is believe is, you know, 2120 100 homes with another 37 to open soon and then, you know, 4800 tenants. I'm just going to use around numbers. These what I'm about to say is by no way factual, right. It's just about them. I'm trying to use examples out of those 2100 homes and those 4800 tenants, let's just say that there's 100 bad eggs out of this is 4700 great people, 100 bad eggs that are doing the wrong thing.

00:30:35:05 - 00:30:47:22
DANIEL FRANCO
Is it within believes how housing remit to help these people with their lives as well as the house that you provide or or is it like is that another business that does that?

00:30:47:22 - 00:31:15:08
STACEY NORTHOVER
So we as part of Anglicare, we have a community services department, so we link in certainly with them. That's the benefit of being, I believe housing tenants get access to some of those other supports. We provide support as well and I think sometimes people don't know really where to get the help. So we're saying certainly in some of our homes, hoarding and squalor becoming a real issue, and that's because of COVID lockdowns.

00:31:15:08 - 00:31:38:16
STACEY NORTHOVER
We weren't able to do the inspections and check on people. And now what we're doing and we're saying is the homes are not being taken care of because there could be a multitude of reasons, mental health issues, and it isn't always easy to access those supports in certainly with third party providers. So we will absolutely be there to help hold a hand and connect.

00:31:38:19 - 00:31:58:04
STACEY NORTHOVER
But if that person doesn't open the door, that makes it really difficult, right? So we can do all we can to help and provide support, but if someone disengages, then we have to again use the that the tools that we have available. And that might not always be the outcome that we want, but we have to take those steps to make sure that the homes are taken care of because it isn't.

00:31:58:06 - 00:32:05:21
STACEY NORTHOVER
You know, there are plenty of other people who will take care of those homes who are desperate for housing. Yeah, So it isn't.

00:32:05:21 - 00:32:45:05
DANIEL FRANCO
It's not it's no, it's a complex. Very complex and complicated. Yeah. Yeah. So in regards to breaking the cycle, I think if we you said earlier in regards to the UK, it's very integrated right within the community environment. You also said earlier you don't want people with the same type of downfalls or problems or issues or whatever. I can't remember the exact way that you used to be in the same area, right, Same environment, because that can cause a spiral effect.

00:32:45:08 - 00:33:09:03
DANIEL FRANCO
So in the case of this block that we're talking about and there's a few of them around the suburbs, around South Australia, it does seem to be like they are very much similar. You might there might be the odd person in there that is beautiful, baffling and all the above, but it does seem to be on the most part that there's the similar type of people.

00:33:09:03 - 00:33:40:27
DANIEL FRANCO
And look, again, I am making a judgment call here that I don't actually know the people in there, but as you just drive by and that is literally my only experience, the driving by and it's the potential eyesore of some of those balconies that you see and then the eyesore of the people who are walking around and the way the bins are just with trash on the ground and know and so how do you how do we get them integrated in the in the community like the UK have done or doing?

00:33:40:29 - 00:34:07:11
STACEY NORTHOVER
Yeah. This is a good question because there will always be a section of people who don't want to integrate and a section of people who are quite happy living the way they live. Yeah, our standards isn't for us to impose our standards on them, to live like us. Yeah. Okay. So personal choice. Absolutely plays a part. And for them, they might be doing well in the world, right?

00:34:07:11 - 00:34:09:21
STACEY NORTHOVER
Like you don't know what their journey was.

00:34:09:22 - 00:34:11:15
DANIEL FRANCO
Yeah.

00:34:11:18 - 00:34:37:16
STACEY NORTHOVER
And I think when I say we should have more compassion for people, I think it's compassion to not judge as well. But we don't need to judge them or, you know, how they have what the exterior looks like or how they dress or, you know, if if their behavior starts to really impact on how you're living, we can absolutely we should be having conversations with those individuals.

00:34:37:16 - 00:34:46:08
STACEY NORTHOVER
But our our standards should not be imparted on those people to live the way that we want them to live.

00:34:46:10 - 00:34:47:12
DANIEL FRANCO
Yeah, I agree.

00:34:47:12 - 00:35:37:04
STACEY NORTHOVER
So I just yeah, I'm I just see that you don't know. Everyone's got a journey like my journey from community housing ended up in a great career and a great path, but I had road bumps along the way. Yeah, it was. I think it was 28. I had a husband that I left and he became quite, quite violent at the end, so I had a pretty great life, bought my own home, had a a wonderful wedding the year before or a couple of years before and, and all of a sudden ended up in a situation that was totally out of the blue where this guy was all of a sudden very violent towards me and

00:35:37:04 - 00:35:58:23
STACEY NORTHOVER
threatening me. And I literally had to pack my car up and drive to my parents. I had nowhere to live, so I was still paying a mortgage on a house I couldn't live in from a person that I was scared of. And again, that that wraparound love that my parents gave me, they just let me be they gave me the roof.

00:35:58:25 - 00:36:25:03
STACEY NORTHOVER
I had a tiny little room and I'd go to work every day and work was my staple. Like, I would just nice routine every day turn up. No one at work knew what was going on. No one knew why. Because it was Christmas that happened. So no one knew. And I literally stayed at my mum and dad's for about five months to get myself back on my feet and start to work out who I was and what my life was going to be.

00:36:25:03 - 00:36:49:10
STACEY NORTHOVER
Now, notwithstanding the fact that I had a house with this individual which kept me tied to him for some years to come, I think it was good five years before I was able to buy him out of the house. Yeah, well, because we bought the house just as the global financial crisis hit. So it was you just don't know.

00:36:49:12 - 00:37:11:23
STACEY NORTHOVER
Domestic violence does not discriminate against. And we see that all the time in South Australia. You Know women dying every five days. Yeah, it can happen to anybody. And like I said, no one knew, no one would suspect it. And no one knew until I felt ready to tell people that my relationship about on. I felt like a total failure.

00:37:11:25 - 00:37:41:01
STACEY NORTHOVER
Like, not only was it terrifying lying, but then it was embarrassing and shameful. But I was sleeping essentially in my parents bedroom because I had nowhere else to go. So I just think you don't know people's journeys. Like no one would know that. Yeah, because it's not something I like, share or need to share, but it's you just don't know what people's parts are.

00:37:41:01 - 00:37:45:18
STACEY NORTHOVER
And I think that be compassionate to try and be compassionate as a human human beings.

00:37:45:18 - 00:38:32:21
DANIEL FRANCO
And I think it's actually a really important topic if you don't mind diving into it a little bit, considering we're about to embark on the International Women's Day Festival, I guess it was a one day. Now it's it seems to be spreading over the whole month of March, which is really exciting. You, I mean, domestic violence is an issue and I think in conversations that you and I have had in around homelessness and community housing, it's something that you see quite a bit of, your experience with your previous husbands, when did that all start and how was it something that was early in it just sort of a switch and it turned on

00:38:32:21 - 00:38:36:08
DANIEL FRANCO
and what was your thought process into how to get out?

00:38:36:10 - 00:38:55:25
STACEY NORTHOVER
It it was no, it wasn't quick. It was it wasn't a long burn. It was I was with this person for, I want to say nine years, I think it was. And so we got married, had this huge wedding, like it was everything to everyone.

00:38:55:27 - 00:38:57:28
DANIEL FRANCO
So because you said you're married for a couple of years.

00:38:57:28 - 00:38:59:01
STACEY NORTHOVER
Yeah, it was.

00:38:59:03 - 00:39:01:20
DANIEL FRANCO
So you were seven years together and then. Yeah.

00:39:01:23 - 00:39:23:18
STACEY NORTHOVER
Yeah. And it was, it was a lot. It was. We had a pretty happy life. It was all pretty stable, albeit now when I look back, there was probably a, you know, we have terms like love bomb and, you know, coercive control and behavior that probably was a little bit of manipulation going on there, being so young. You know, I think I was 19 when we met.

00:39:23:19 - 00:39:47:02
STACEY NORTHOVER
I didn't really have much life experience to know what I was experiencing. And then literally, I think it was we moved into the house and 12 months after it was it was, I think, a four month period of some very scary stuff. And I can remember he tried to run me off the road into a truck.

00:39:47:04 - 00:39:52:00
DANIEL FRANCO
And what was there was a drugs involved. What all this?

00:39:52:03 - 00:40:02:08
STACEY NORTHOVER
I think so think that was but it was just so out of the blue and so out of character that it was I almost felt like, well, this this is going to.

00:40:02:08 - 00:40:03:15
DANIEL FRANCO
Pass and.

00:40:03:18 - 00:40:05:06
STACEY NORTHOVER
This isn't this isn't really going to carry.

00:40:05:06 - 00:40:06:27
DANIEL FRANCO
On almost making excuses.

00:40:06:29 - 00:40:32:00
STACEY NORTHOVER
Yeah, because it was just too big to comprehend. And we'd had this whole life of normal and then the last four months of just chaos and I couldn't work out why. What happened. And then even when I moved back home, I was still trying to work through well, what I'd done was, was this my fault? What did I do?

00:40:32:03 - 00:40:44:23
STACEY NORTHOVER
Because that's what you do as a woman like you try to. Certainly for me, I think I try to understand what was going on not excuse it, but.

00:40:44:25 - 00:40:45:29
DANIEL FRANCO
Might make sense of it.

00:40:45:29 - 00:41:10:28
STACEY NORTHOVER
It make sense, right? Like, surely this will pass and then what? It didn't. I knew that I had to literally pack up my car and leave. And once that had been done, that was it. And fairly quickly after that, I'd made the decision that I want to divorce. I want to completely detach myself from this person, albeit I couldn't from the house, which was another pain.

00:41:11:01 - 00:41:38:14
STACEY NORTHOVER
But the the situation of being connected to him by marriage, I could definitely take control of that. Yeah. And it was such a that gave me control back of May and power back for me. And so taking that step was a big step. But he would still do nice things. Like he'd it was weird. He'd send me bouquets of flowers to work and it was so messed up.

00:41:38:16 - 00:42:09:04
STACEY NORTHOVER
But, but this is the pattern of people who behave in abusive ways. You know, you you can't understand it. And so, yeah, it was it was a troubling time, I think five months with my mum and dad gave me strength and support and love and no questioning. They were brilliant at that. It was I got from them this opportunity to live with them again, to try and reconnect with them and have all these wonderful memories.

00:42:09:04 - 00:42:17:07
STACEY NORTHOVER
It was just from such an awful situation. Something really beautiful came from it. My mum would cook dinner every night so.

00:42:17:09 - 00:42:17:12
DANIEL FRANCO
It.

00:42:17:18 - 00:42:44:17
STACEY NORTHOVER
Was it was wonderful and they didn't question anything. And then I wanted to move out into my own place and they supported me. They moved me in. They held my hand, they put up pictures. I had this beautiful apartment where I lived in Bournemouth and they settled me in. I started to live on my own for the first time and it was it was scary.

00:42:44:20 - 00:42:49:18
STACEY NORTHOVER
But I knew I had them. They had my back, They were absolutely solid.

00:42:49:20 - 00:42:57:29
DANIEL FRANCO
And then because worst case scenario, you go back and met with them, which is a great position and a very privileged position for sure.

00:42:57:29 - 00:43:16:29
STACEY NORTHOVER
But knowing that again, it's that comes back to that whole thing of being a child safe, secure, stable accommodation, knowing that you've got someone there to catch you. Yeah, it's incredibly powerful. So, you know, freedom of choice is is something never to be taken for granted. So I'm very powerful.

00:43:17:00 - 00:43:43:18
DANIEL FRANCO
I think my choice to go out and start this business was of the very fact that what's the worst that can go wrong? I end back in with my parents and having home cooked meals, everything you want to put your ego aside. And I think for me, just back on the domestic violence, what's your advice to those who are listening in right now that might be going through something similar?

00:43:43:20 - 00:43:48:27
DANIEL FRANCO
and, and yeah, I can't imagine what it would feel like.

00:43:48:29 - 00:44:08:14
STACEY NORTHOVER
I think it is just to take a small step for you, ask for help. It is really difficult to ask about. My parents didn't know what was going on until that day. I turned up on their doorstep. They were. They couldn't believe what had happened.

00:44:08:15 - 00:44:09:04
DANIEL FRANCO
Yeah.

00:44:09:07 - 00:44:34:27
STACEY NORTHOVER
So I was very good at putting on a picture and presenting a and outward looking life. They were blown away. And so that could be I'm sure there are many women out there who paint the picture, go to work, and no one has any idea but to take a step and seek support and help. And it doesn't have to be by, you know, a family member.

00:44:34:27 - 00:44:59:07
STACEY NORTHOVER
It could be someone completely independent. That's where you start to take back control of who you are. And there is a life after, you know, I was I had my family. But even after that, you know, I've met my husband now and he's a wonderful man and I've had two beautiful children. We've moved to the other side of the world like life only gets better.

00:44:59:10 - 00:45:07:24
STACEY NORTHOVER
But you've got to take some steps. And I'm never going to sit here and say that's easy, because it was really hard for me, and I'm sure it will be very hard for others.

00:45:07:26 - 00:45:12:08
DANIEL FRANCO
How do you ask for help before it's too late?

00:45:12:12 - 00:45:19:14
STACEY NORTHOVER
It's hard. It's hard. I think the final straw for me was when he pulled a kitchen knife on me.

00:45:19:16 - 00:45:20:21
DANIEL FRANCO
That's frightening.

00:45:20:21 - 00:45:33:07
STACEY NORTHOVER
Scary. So it is hard. But you. You can do it. I think I can just say that you can do it. You have to do it. And especially if you've got children, you have.

00:45:33:07 - 00:45:34:20
DANIEL FRANCO
To do it. Yeah.

00:45:34:23 - 00:45:59:28
STACEY NORTHOVER
So I was I was fortunate that in that situation I didn't have children with him because I think it would have been a very different situation for me. But it is you've got it in you. You've got the courage. Be courageous. You know, we do lots of work with by state and federal government to build homes Now for women seeking refuge from family and domestic violence.

00:46:00:00 - 00:46:28:27
STACEY NORTHOVER
And that's an area of passion for me that will grow as we move forward to the next five years. So I'm I'm super connected to what this means, but I'm also looking to find the practical solutions and the opportunity for homes to remove yourself from that situation, to take yourself out and give yourself time to reestablish who you are and then and then make choices and make decisions in your life as to where you want to go.

00:46:29:00 - 00:46:42:05
STACEY NORTHOVER
Yeah, that's something that I'm working through. So we've got the Turning Point program as part of Anglicare's. I am super passionate about that and hopefully with the Commonwealth's help we'll build some more homes over the next.

00:46:42:05 - 00:47:03:07
DANIEL FRANCO
Couple of years. Yeah, because that would be the most difficult thing that keep people in the situation is that where do I go? Where do I take my children? How do I put a roof over my head? I'm reliant on because because the domestic violence could still be someone who's affluent and got a great life. It doesn't discriminate, right?

00:47:03:07 - 00:47:25:02
DANIEL FRANCO
It's not just the low socioeconomic. It's all levels. And, you know, someone making 200 or 300 grand a year could be causing having more causing domestic violence, which would lead the other person going, you know, I like this life of of affluence. And yeah.

00:47:25:05 - 00:47:44:12
STACEY NORTHOVER
I think equally and in situations you have the physical violence but you also have the coercive control, the financial control. I had some of that, yeah. Which makes them really hard to access the money and have your own bank account, you know, and be able to walk out the door and go and even, you know, start a hotel at your own.

00:47:44:17 - 00:48:15:03
STACEY NORTHOVER
Yeah. It's, I think, I think we need to just be better at, you know, giving women pathways to access safety and security. And in the Turning Point program, we do that for a 12 month period because it's really difficult. Yeah. And you want your kids to go to school and you want you want to get some normality back in before you then start to decide, okay, so what do I want to do and what do I need to do to get myself into a more permanent situation?

00:48:15:05 - 00:48:31:08
STACEY NORTHOVER
And we've had some, you know, great stories of women who serve that businesses and have been incredibly successful. But you're absolutely right, it does not discriminate. And I don't think outside I was working in a housing organisation who had nowhere to live. Had nowhere to.

00:48:31:08 - 00:48:32:10
DANIEL FRANCO
Live. Yeah.

00:48:32:12 - 00:48:54:27
STACEY NORTHOVER
So, you know, and I'm still turning up every day. I wasn't off sick like. There was that was my routine. And that gave me routine to take one step, one foot in front of the other every single day. And that's that's what you need to do, is one step in front of the other every day. And I think, you know, I would just say to women, I know it's hard.

00:48:54:29 - 00:48:58:06
STACEY NORTHOVER
I know it's hard, but you're worth.

00:48:58:06 - 00:49:13:15
DANIEL FRANCO
It. Thank you for sharing that story. It's obviously very it's prevalent in today's society and it's a powerful topic. And, you know, thank you for sharing that from it and diving into those vulnerabilities.

00:49:13:17 - 00:49:16:12
STACEY NORTHOVER
If it helps anyone. That's my.

00:49:16:15 - 00:49:18:17
DANIEL FRANCO
Wife. That's my purpose. Great. Right.

00:49:18:19 - 00:49:20:00
STACEY NORTHOVER
So.

00:49:20:03 - 00:49:47:25
DANIEL FRANCO
Yeah, and it's a tough topic to talk about because, yeah, like you said, you've never really walked in someone's shoes until you know what they're going through. So you mentioned your husband Mark, and your two children, Charlie and Isla. I have a daughter also, and they are the only good people have kids names either you decided in 2020, was it?

00:49:47:28 - 00:49:50:17
STACEY NORTHOVER
Yeah. Yeah. A few years before Gabby.

00:49:50:17 - 00:49:59:08
DANIEL FRANCO
Before a few years before you decide. Are we going to pick up and move to Australia? Tell us that story because I know this is an adventure in its own right.

00:49:59:11 - 00:50:32:11
STACEY NORTHOVER
So. So Isla had been born and I was about to go back to work after maternity leave. So it was 2017 and we decided that, you know, one day we wanted to retire in Australia and I was like, No, I forget retirement. Let's live life, now's the time to do it. So we started the journey to apply for our visas, which took some considerable time because it is a challenge to emigrate and it is very costly as well.

00:50:32:14 - 00:51:04:11
STACEY NORTHOVER
So that's something to consider. We're trying to bring people into professional people into the country is a challenge. It's not easy by any means. So we did that, We started that process. And by 20 t, I think it's 2019. Yeah, I work all out 2019 we got our visas and so we put house on the market. I quit my job getting ready to move and then COVID hit.

00:51:04:14 - 00:51:15:27
STACEY NORTHOVER
Yeah, and the UK was particularly badly hit by it just because of the sheer numbers of people social distancing over there is pretty much impossible. Yeah.

00:51:15:29 - 00:51:26:25
DANIEL FRANCO
And so and it was the, the lack of belief by the president and prime minister. Prime minister at the time. Yeah. What was his name And Boris is still there but.

00:51:26:28 - 00:51:29:09
STACEY NORTHOVER
He's not, I'm not in government at this point.

00:51:29:09 - 00:51:30:19
DANIEL FRANCO
That's right.

00:51:30:21 - 00:51:36:18
STACEY NORTHOVER
But never say never. Yeah. Boris is, is one of them. So he, Yeah.

00:51:36:18 - 00:51:39:12
DANIEL FRANCO
We have other countries of the same type of Yeah.

00:51:39:15 - 00:51:50:09
STACEY NORTHOVER
Let's not go down that road. And I think Yeah. So it was, it was still new right. And I won't really knew much about COVID 19 of still a lot of fake news.

00:51:50:10 - 00:51:51:10
DANIEL FRANCO
Yeah.

00:51:51:12 - 00:51:54:18
STACEY NORTHOVER
And information was coming out real slow.

00:51:54:18 - 00:51:55:16
DANIEL FRANCO
But dribs and drabs.

00:51:55:21 - 00:52:17:19
STACEY NORTHOVER
Was really weird. I just remember by the march we, I think it was March, April, we had this little heat wave and all of a sudden we went into lockdown and we all loved it. Like the notion around the country was like two weeks of home time out. No one had to do anything socially and. It was just this weird time of taking a break out of life.

00:52:17:21 - 00:52:42:12
STACEY NORTHOVER
Never did we expect that this would be the the trajectory of the rest of that year. And so we sold a house. I quit my job. So I was at this point unemployed and had to move. And so we found somewhere else to move to temporarily, all whilst in the May I applied for a job in Anglicare, not just thinking it was going to be experience.

00:52:42:14 - 00:52:59:26
STACEY NORTHOVER
See how I'd do an interview on the internet like it was a bit of a novelty. It was a wonderful opportunity and to think that I could come over here and do the same professional I had in the UK was just it was too, too good an opportunity to miss. So I went through that process and they were fabulous.

00:52:59:26 - 00:53:08:06
STACEY NORTHOVER
Like I came off that call and I was like, We've got a guy, we just got a guy. So long story short, we got to the point.

00:53:08:07 - 00:53:10:25
DANIEL FRANCO
So you got the job. I got the job.

00:53:10:27 - 00:53:12:04
STACEY NORTHOVER
And then we.

00:53:12:07 - 00:53:13:04
DANIEL FRANCO
Couldn't start straight away.

00:53:13:04 - 00:53:33:03
STACEY NORTHOVER
Didn't start. But then there was this thing of lockdowns and border closures and we then needed to have our visa, but then we had to have an exemption to enter. I was like, this is so hard. And again, with the support of Anglicare, I say we we were I was able to access that because I had a job to come to.

00:53:33:04 - 00:54:04:03
STACEY NORTHOVER
So we we started the role of getting our tickets. So we had tickets booked twice over and they were canceled each time because of COVID. At the time we had tickets, we had Packers in the house packing us up to do an international move. We had our exemption, we had tickets, and then we had a phone call and this was the day before Christmas Eve.

00:54:04:05 - 00:54:29:18
STACEY NORTHOVER
So we were flying at Christmas and it was Singapore. And they said, You can come up here in 4 hours and get on a fly or you're not going to close it. Singapore are closing the entry for the UK flights because of variants of COVID. Can you do it? Do you want to take it? And I went, Yeah, I had no idea how we were going to get there because we were 2 hours out of London.

00:54:29:19 - 00:54:48:28
STACEY NORTHOVER
The package was still in the house. I had to find someone to take us to the airport. We were still in lockdown and we had a car on the drive that we had to sell. So I had 2 hours to do it all, but I my my mantra with all of it has always been say yes and figure it out later.

00:54:49:00 - 00:54:53:00
DANIEL FRANCO
And and it was you didn't have later. You had more outside 4 hours also.

00:54:53:00 - 00:55:24:12
STACEY NORTHOVER
And so I went downstairs and I told the Packers and my husband sold his car some we buy any car. I think it was a quick situation that we could just get rid of the car. I called the taxi who I'd booked for the following day and asked him to the day before. Thankfully, he said he could and we went to the airport and it was exhausting and I don't think it was when we were checking in and the guy was on the phone to someone in Australia to make sure that we could get on the plane.

00:55:24:14 - 00:55:37:20
STACEY NORTHOVER
And when he gave us all take our boarding passes to go through, I just, I just floored because it was just so many obstacles on the way that I didn't believe it was going to happen.

00:55:37:22 - 00:55:39:27
DANIEL FRANCO
So I literally. The Golden ticket. Yeah.

00:55:39:29 - 00:56:02:26
STACEY NORTHOVER
And he took the cases and that was that. And so we were we were so lucky we got on that plane. The plane was half empty. Obviously, last plane. And we had to do 24 hours to stay in Singapore airport before we picked up the following flight the next day, because I wasn't affected. And so we eventually arrived.

00:56:02:26 - 00:56:20:12
STACEY NORTHOVER
I think it was Christmas Day. We arrived and in Adelaide it was beautiful sun and I just the only thing we saw was getting on the bus and the blue sky from the terminal building to the bus. And we got on this bus and we, we were going to a medi hotel.

00:56:20:12 - 00:56:21:10
DANIEL FRANCO
Yeah.

00:56:21:12 - 00:56:22:13
STACEY NORTHOVER
To endure two weeks.

00:56:22:13 - 00:56:23:08
DANIEL FRANCO
Two weeks for.

00:56:23:10 - 00:56:35:26
STACEY NORTHOVER
One room with two kids. And by this point I was okay with that because I was like, I'm exhausted. I just need a break. I'm happy to not do anything. And we we went in stays.

00:56:36:00 - 00:56:45:27
DANIEL FRANCO
Actually would have given you time to just fix everything up back in the UK and get it. Yeah. Yeah, that's true. Yeah, yeah, yeah. You didn't even have a house. Nowhere to live.

00:56:45:29 - 00:57:07:21
STACEY NORTHOVER
So we was the hotel was actually a really good thing for us. And the first week in, I did lots of lovely painting and the kids were good and we just had this week together. Yeah. And it was fun. Yeah. That second week was the toughest in my life, whereas my husband was the complete opposite the first week he struggled and the next week he was like.

00:57:07:24 - 00:57:08:28
DANIEL FRANCO
Yeah.

00:57:09:00 - 00:57:35:16
STACEY NORTHOVER
So we were, we were tag teaming in that way. But it was, it was a small room and you couldn't open the balcony door. So we literally had break bricks to look at. We could have been anywhere in the world. You wouldn't, you wouldn't know it was them. No fresh air, no fresh air, tiny little opening. And I put my head out between 1130 and 12 every day just through the balcony, just to feel the warmth, because that was the only way to feel like you were somewhere.

00:57:35:16 - 00:57:36:20
DANIEL FRANCO
A human Yeah.

00:57:36:20 - 00:58:03:20
STACEY NORTHOVER
It was weird. Anyway, we survived. We all survived. And I, although it was a tough experience, it was so worth it to be here. It was just so worth it. So we were fortunate enough to find an Airbnb for when we came out. And then we started the run of rentals like everybody else, massive lines and all these people flying around.

00:58:03:20 - 00:58:26:02
STACEY NORTHOVER
We were so green to all of it. And we went. We were very fortunate and where we managed to find ourselves and then trying to get our kids into school. So life started to get normal, but we didn't have any connections to Australia at all. So the only connection I had was with Anglicare, with the job that I had and we had no friends here.

00:58:26:04 - 00:58:49:03
STACEY NORTHOVER
We'd never visited Australia because we had planned to just do a visit. But COVID changed everything and you know, three years on, best decision we ever made. It's been the most incredible experience and I kind of look at it as an education if I could do that, I can do anything like the world is or is corny, but it really is.

00:58:49:03 - 00:59:04:24
STACEY NORTHOVER
You can do anything. And so I still live by the say Yes and figure it all out later. That seems to have served me pretty well in life so far. So that's that's Carey and family are doing great so. That means I'm able to do what I do.

00:59:04:24 - 00:59:14:09
DANIEL FRANCO
What's your thoughts on Adelaide when you when you first when you first got here, we were like, actually this is we've done well here because you'd never it before. Like, that's scary.

00:59:14:12 - 00:59:32:18
STACEY NORTHOVER
We and it was so funny. We would look in the UK where we were living in our house, we would just watch TV, YouTube. Yeah. Of people driving through the city with a camera and you have no idea like that's, that's the only way we knew the city. And then when we came out, we were like, recognize that?

00:59:32:18 - 00:59:34:18
STACEY NORTHOVER
We recognize that, but we were actually here.

00:59:34:18 - 00:59:38:19
DANIEL FRANCO
Yeah. Well, is there actually a YouTube of people on this site?

00:59:38:21 - 01:00:14:01
STACEY NORTHOVER
Yeah, people doing trips and things. And so you can get a sense of what it's like and the buildings and what they look like in the city and to then actually be here for real. It was just beyond anything we just couldn't believe our luck. I think what really struck me was is quiet, but having been in a country where it is incredibly populated, it was lovely to have space to actually have social distancing and just space on the beach and just breathe.

01:00:14:07 - 01:00:35:29
STACEY NORTHOVER
Yeah, I stand in the sun and breathe. It was amazing. And it's still been like that now for us. We're just we still pinch ourselves. And I say to my husband, We did it. Yeah, we did it. We say that so often because it's, you know, no longer is probably one of our most favorite places. You go down there and you just it's the most beautiful place in the world for us.

01:00:35:29 - 01:00:47:05
STACEY NORTHOVER
We've traveled the world and it's I feel pretty confident in saying that. But we live here and it's 40 minutes from where we live is a dream well done.

01:00:47:05 - 01:00:56:09
DANIEL FRANCO
And you're and during that time, you became quite the entrepreneur, I understand as well. Is that correct? You and your husband now?

01:00:56:14 - 01:01:18:25
STACEY NORTHOVER
I think probably more my husband, yeah. Yeah. We again, thinking about, you know, how long it was taking to get our visas taken that control again and kind of trying to do something for ourselves. So we did. And also, you know, we had two kids so we weren't going out anymore. So we decided to do a an Internet course together and build a business.

01:01:18:27 - 01:01:41:07
STACEY NORTHOVER
And I just actually do. And the opportunity was for us to create something by way of a brand and manufacture. What we ended up doing was with roof back. So camping products. Yeah. And then shipping to America and selling them in America. And that was basically to give us some seed money to have space to find a job.

01:01:41:07 - 01:02:02:12
STACEY NORTHOVER
We didn't I didn't know I was going to get a job in there. And so and equally he didn't know what he wanted to do that like we were quite open to what that could all look like. And so we started we put all our life savings into this business and then COVID hit and we were like, no, no one's going to buy it because it was a holiday product.

01:02:02:12 - 01:02:06:02
STACEY NORTHOVER
Yeah, Camping, camping. Yeah.

01:02:06:04 - 01:02:10:27
DANIEL FRANCO
It's called Wild Explorer. It's yeah. SPL Yeah.

01:02:10:29 - 01:02:37:03
STACEY NORTHOVER
Yeah. So and we we were nervous like we, we launched, I think it was June 2019 and then everything happened and it turns out it was a really great product. Yeah. As the borders shut and no one was going anywhere apart from in their own country. So camping was a great opportunity for people to spend time together. And for us that means people, our products.

01:02:37:04 - 01:02:58:05
STACEY NORTHOVER
Yeah, we've just Mark's been working on that ever since, you know, that gives him freedom of flexibility to work the hours that he needs to work to support with the children. It allows me to do the thing that I'm super passionate about. And I, I was involved to a point, you know, when it was all the branding and yeah, fancy, you know, the nice stuff.

01:02:58:05 - 01:03:01:25
STACEY NORTHOVER
And then it became about numbers and that's much more of.

01:03:01:28 - 01:03:02:24
DANIEL FRANCO
Distribution.

01:03:02:24 - 01:03:12:09
STACEY NORTHOVER
And history and working with manufacturers in China, things like that. And yeah, so that was when I tapped out, I was like this overseas.

01:03:12:15 - 01:03:14:03
DANIEL FRANCO
And it's doing pretty well.

01:03:14:06 - 01:03:25:24
STACEY NORTHOVER
It's doing very well. Yeah, we're going to have a pretty big year this year. We're hoping for the biggest year that we've had so far. So I think we were sort of three months in and we did $100,000 worth of sales.

01:03:25:24 - 01:03:28:28
DANIEL FRANCO
US dollars. Yeah. Wow. So it's doing very well.

01:03:29:03 - 01:03:29:28
STACEY NORTHOVER
It's doing okay.

01:03:30:00 - 01:03:52:23
DANIEL FRANCO
Yeah. Congrats and and kudos, I think what I'm really interested in is, well, we've talked a lot about housing, we've talked about the domestic violence space. But one thing that I really want to explore with you and it's funny because you and I got to know each other after piece of work that we did for you guys, I believe housing.

01:03:52:25 - 01:04:15:07
DANIEL FRANCO
And I remember very, very quickly, very distinctly, I should say. Kylie Morton, our head of change and delivery here at Synergy IQ, ringing me after she did a workshop with you or met with you and, and she's like, Then you've got to get Stacey on the show. So she's amazing. She's compassionate, is the best leader ever seen, right?

01:04:15:07 - 01:04:28:17
DANIEL FRANCO
Like, and like, firstly, I want to ask you before we go into your thoughts on leadership, what you think of the work we did for you. It was the right thing to do, but.

01:04:28:19 - 01:04:51:29
STACEY NORTHOVER
It was a joy to work with Kylie Like we probably have very similar energy levels, so it was like bouncing off of someone who kind of got it that way and we did a piece of work around change. So how you process your own change, right? So change is inevitable. We're here, this is how it's going to be forever.

01:04:52:01 - 01:05:27:19
STACEY NORTHOVER
But what I really wanted to give my team that they're about to go through a really big change with an I.T software product, which is great and great investment, but it is going to be about the engagement of that use, right? Like you buy it, but then people have to use it. So I wanted to bring Kylie in to do a piece of work around how individuals process change for themselves and so that they had the tools to recognize how they were feeling or what they needed to understand and what questions they could ask to engage with what is absolutely going to happen, which is a new i.t software.

01:05:27:21 - 01:05:49:15
STACEY NORTHOVER
So rock star and roadie was the the the program that we undertook and it was just it connected with the team beautifully. I've had so many people ask me for the and can we see Kylie again and that was wonderful so she did a portfolio day with my whole team.

01:05:49:17 - 01:05:53:18
DANIEL FRANCO
Is about 70 people in the same year so it's a big workshop.

01:05:53:18 - 01:06:11:22
STACEY NORTHOVER
Team. But it was it resonated with everybody. There was no one in that room that couldn't recognize themselves, so it meant it was relevant to everybody and it was fun. Yeah, she really brought out the fun in change. I mean, that can be so scary.

01:06:11:22 - 01:06:12:12
DANIEL FRANCO
It is.

01:06:12:14 - 01:06:42:12
STACEY NORTHOVER
And bring fear. She made it fun and totally digestible for people. And people are still using my street corner as a time for team meetings. It gave people a set of language that was not to that people could use and just lean on to be able to explain how they're feeling without it being negative. Yeah, that people went down on change, but they just felt was something way to articulate that.

01:06:42:15 - 01:07:07:19
STACEY NORTHOVER
So I have nothing but wonderful things to say about Synergy IQ and Kylie in particular because she delivered so much more than what I expected. But yeah, that connection with my team and actually we're going to be using her again very soon with my leadership team and say we're going to do a bit more work on that because my leaders need to continue to embrace change and it isn't just going to be i.t software for them.

01:07:07:19 - 01:07:08:27
STACEY NORTHOVER
It will be other things.

01:07:08:27 - 01:07:29:18
DANIEL FRANCO
It's it's going to and we lead people through change. Yeah. We're on to something with this changing. I think we're, we've, we've found a formula that is doing it different to the way most are, which think is having some really great results. So I really appreciate that. I got a bit of a head wobble over here, very, very excited about where we're going.

01:07:29:18 - 01:07:56:04
DANIEL FRANCO
So why. Me why did you and this is comes back to your leadership qualities. Why did you see the need for your team particular you want a team? I completely understand your leadership team, but you want a team to embark on their version of change, their understanding of change. Why was that important to you?

01:07:56:06 - 01:08:24:28
STACEY NORTHOVER
lots of reasons. Yes. The success of the investment is pretty significant for us. The number, the dollar value of what we're putting in to the I.T. Software is really big. Yeah, but you can have the best i.t software program and it can still be rubbish and rubbish out. And so right where I need to be with the team is that they've we've got to use this program to be able to pull the data to shape the services for our tenants.

01:08:25:05 - 01:08:55:13
STACEY NORTHOVER
It's a real link that goes back to that time. But the piece for me I guess is people get scared of change and i.t software is one thing, but we have change all the time and people tend to fluctuate through that fear and how it makes them feel. And I don't want that. I think we've done so much work around wellbeing, but actually this is a real practical tool around change to support that wellbeing.

01:08:55:15 - 01:09:23:25
STACEY NORTHOVER
All right. So I wanted to make sure that my team had the language that they could use in a safe way, that they could articulate clearly what they needed to make that change work for them, and that we were all in it together, like we were all able to understand each other's thinking. And actually what that thought was commonality, you know, I think like you do or I take change like you do.

01:09:23:25 - 01:09:26:14
STACEY NORTHOVER
Yeah. So you're not alone. We're all in it together. Yeah.

01:09:26:15 - 01:09:28:19
DANIEL FRANCO
We all look at it from the same street corner.

01:09:28:22 - 01:09:30:19
STACEY NORTHOVER
Yeah. So it just.

01:09:30:25 - 01:09:36:06
DANIEL FRANCO
But it also opens up their eyes to why other people are seeing other people's perspectives. Right? Which is. Yeah.

01:09:36:09 - 01:09:40:22
STACEY NORTHOVER
We were like, that makes so much sense that you think in that way. That totally fills it all in.

01:09:40:24 - 01:09:41:25
DANIEL FRANCO
Yes.

01:09:41:28 - 01:09:42:24
STACEY NORTHOVER
It's connected.

01:09:42:24 - 01:09:44:18
DANIEL FRANCO
People connect it.

01:09:44:21 - 01:10:06:02
STACEY NORTHOVER
It didn't highlight people, point them out. It it made people have a giggle and humanize what changes. Yeah. Because you know, it happens all day long in our lives at work, but it happens all day long in our lives at home too. So, you know, these tools cross over.

01:10:06:04 - 01:10:13:28
DANIEL FRANCO
Yeah. They're not. They're only in business. They had to manage changes. How do you actually think about change in real life?

01:10:14:00 - 01:10:17:26
STACEY NORTHOVER
And I want people to come to work and and enjoy it.

01:10:17:29 - 01:10:19:04
DANIEL FRANCO
And.

01:10:19:06 - 01:10:35:05
STACEY NORTHOVER
Be part of that process. So, you know, we've done a huge amount of work around the team culture and this was another tool to support that culture. I'm saying it's okay, right? As a leader, it's okay. That is a bit scary. Here's some tools.

01:10:35:07 - 01:10:58:00
DANIEL FRANCO
So it's your purpose of creating a world where, you know, secure and safe housing is available to all and for all to be able to flourish from that world. You know, as soon as you are whose purpose is quite similar, we want people to feel safe and inspired and valued at work. And, you know, change is a constant, as you said, it's something that is continually happening.

01:10:58:00 - 01:11:35:22
DANIEL FRANCO
And we believe that people aren't being felt valued and inspired because of the way change is done. It's done really poorly. Yes, Right. And there's lots of money being spent. There's engagement levels dropping, there's turnover purely because organisations aren't putting the time and effort like you are into developing the capability of your people. But Also understanding the way in which people react to change and how do we help them manage and execute through that change as well and set them up for success.

01:11:35:24 - 01:12:01:17
DANIEL FRANCO
And I guess a question to you and you've been and you've seen a lot in your career, why do you think most change programs fail and what do you think business leaders can do to get this back onto the right track so that people can feel more engaged so? Like you said, the culture of the organisation can flourish, that the community and customer gets the benefit of that.

01:12:01:19 - 01:12:33:25
STACEY NORTHOVER
Yeah, I think communication is always number one, right? Like you can get it really badly wrong if you don't put yourself in the shoes of your staff and value what they bring. Like my team, I'm so proud of my team, but we all sew together because the opportunity that I have had in that team is to hear what they've got to.

01:12:33:27 - 01:12:59:07
STACEY NORTHOVER
So it isn't just about what I want to do. You tell me what your needs are too. And it is about needs because it could be you could think, I could think it's something really big, but the reality is it could be something totally easy doable today that would make them feel at ease and part of the journey.

01:12:59:07 - 01:13:40:26
STACEY NORTHOVER
And I think people will buy in to change if they're part of that conversation like don't do to people. Yeah be of that process and that's why working with you guys that was so important that you know, the IT software program that we've done we did 12 of just engaging with staff to hear what their needs were. That's that's where you get the goal, the value and and you know what showing up following through every day like if you say you're going to do something, do it.

01:13:40:26 - 01:14:06:00
STACEY NORTHOVER
My team, when I first came in, I didn't have a lot of trust there for their leaders. And it took a while for me to just keep showing up and, keep doing the commitments and showing them not telling them, showing them what they wanted from me and delivering it for them to trust me. But you've got to put the work in for that.

01:14:06:08 - 01:14:21:11
STACEY NORTHOVER
That doesn't just happen, you know, I don't turn up on a monday and decide all of a sudden that's how it's going to be. Yeah, I've had to do 12 months, two years worth of work to build on that for my staff. I want my staff to want to come to work. Yeah, I love doing what I do.

01:14:21:17 - 01:14:43:09
STACEY NORTHOVER
I want them to love what they do. And so, you know, sometimes it was simple things. I think like we didn't have a coffee machine. So every now again, I'd get a coffee truck in and do some donuts. Yeah, we'd have half an hour just to connect to each other. That the impact of that was enormous. But it's again, totally doable.

01:14:43:11 - 01:14:48:03
STACEY NORTHOVER
Doesn't cost huge amount of money. But the goodwill and the connection that it brings is.

01:14:48:05 - 01:14:58:10
DANIEL FRANCO
What's going back to your your roots of the community. Right. This is what you're creating. Yeah. And, and a culture of belonging for sure.

01:14:58:10 - 01:15:00:23
STACEY NORTHOVER
Well believe belong all right.

01:15:00:26 - 01:15:34:14
DANIEL FRANCO
Absolutely. There is some statistics going around. There was a survey recently done with a company by the name of Leadership IQ who surveyed over a thousand board members who had recently fired a CEO. Right. So it's pretty pretty succinct and pretty niche survey. and the number one reason why we organized why the CEO was fired 31%, number one reason was mismanagement of change.

01:15:34:16 - 01:15:58:23
DANIEL FRANCO
And what's really exciting, I think from the perspective of what you guys are doing is that you're probably leading in a lot of ways in the way you are managing change. So kudos to you, but I'm really interested to hear your thoughts. Why you think this is still the case where people aren't thinking about change and the humans within the business the way in which they should be.

01:15:58:23 - 01:16:09:06
DANIEL FRANCO
And there's still this sort of dictatorship and like you said, doing change to them as opposed to including him. Why do you think this is and how do we overcome that?

01:16:09:09 - 01:16:12:23
STACEY NORTHOVER
Such a difficult question. I control.

01:16:12:26 - 01:16:14:27
DANIEL FRANCO
Power. Yeah.

01:16:15:00 - 01:16:38:29
STACEY NORTHOVER
It can get, you know, for some pretty heady in that way once you're in that role. But I don't it doesn't create long lasting outcomes and I, I think it's about what your long term goal is. Right and articulating that to the team. I my team know what my purpose is because I talk about.

01:16:38:29 - 01:16:40:05
DANIEL FRANCO
It all day long.

01:16:40:07 - 01:16:52:00
STACEY NORTHOVER
And it's a vision that I share that they all get on board with. Yeah, it's so important if you're not transparent and authentic, people see through it.

01:16:52:01 - 01:16:53:07
DANIEL FRANCO
Yeah.

01:16:53:10 - 01:17:19:14
STACEY NORTHOVER
And I think that's what we need in our leaders. We need visionary we need people who can say this is where we're going. And and that's probably the biggest part of it. If you can articulate where you're going and get your people on board and change and the communication process that comes with that will come with it. But people see through it if you're not genuine.

01:17:19:16 - 01:17:41:04
STACEY NORTHOVER
And I think we're certainly post code that people are asking themselves the question a bit more around what am I doing and why am I doing it? My my value, my worth isn't just the dollars at the end of the month. It's I want to contribute more than that. And so I think it's I've never been about chasing the money.

01:17:41:06 - 01:17:44:21
STACEY NORTHOVER
It's always been about the impact, the social.

01:17:44:21 - 01:17:45:07
DANIEL FRANCO
Impact.

01:17:45:07 - 01:18:02:26
STACEY NORTHOVER
Yeah, the dollars will come right like that. You can, I can manage dollars all day long, but if you generate social impact to your business, that gives something for people to believe in, you know, so that works for commercial and for not for profits.

01:18:02:28 - 01:18:04:06
DANIEL FRANCO
Yeah.

01:18:04:08 - 01:18:32:02
STACEY NORTHOVER
And accessibility of your leadership I think often hierarchy I understand what we have it I'm not a major fan of it. You're human beings. You're human beings. And to lead with compassion for your fellow human being, not a title is something that I think we're missing. And I think we're we're starting to see that come through. And that's certainly how I try to lead.

01:18:32:04 - 01:18:45:21
STACEY NORTHOVER
But I've never been I've never been able to be those people who don't communicate with people person. So I find it really difficult to answer the question because just not know.

01:18:45:24 - 01:19:11:29
DANIEL FRANCO
Which is interesting, which is why I'm trying to get your street corner on is if you think about hierarchy, which you just said, this is something that popped into my brain as you were talking. It's just a traditional yeah, this is the way the hierarchy is and everyone's got their own views on it. And but ultimately there is always some level of this person's the CEO in this person's front line.

01:19:11:29 - 01:19:34:18
DANIEL FRANCO
Like it's just, it's hard to sort of mold out of that but had how do you create an organisation without hierarchy? How do you remove yourself and embed yourself within the team when you are the executive general manager of believe Housing? Like, what's your role and thought process in that?

01:19:34:21 - 01:20:01:05
STACEY NORTHOVER
I make sure that I'm I know my team, so I ask about their families. I remember their names like it's not complicated yet. People like to feel heard. And so I spend a day, a week in the belief office. I'm there to work, but I'm also there to walk the floor and be available. My my staff, if they have an issue, they know they can come and speak to me.

01:20:01:06 - 01:20:14:06
STACEY NORTHOVER
Yeah, not all of them will. And I understand that position for some might be intimidating, but I was always I'm still that girl who grew up on a council. Yeah. You know, like.

01:20:14:08 - 01:20:21:15
DANIEL FRANCO
So you said a day a week, though. Yeah. What? I'm one of the other four where we're doing things like this out there. Okay, great.

01:20:21:15 - 01:20:25:06
STACEY NORTHOVER
So do other things. Yeah. If I can be there more often.

01:20:25:07 - 01:20:25:29
DANIEL FRANCO
Yeah, yeah, yeah.

01:20:26:02 - 01:20:26:27
STACEY NORTHOVER
But when I am.

01:20:26:27 - 01:20:29:21
DANIEL FRANCO
But you dedicate a minimum of. yeah.

01:20:29:26 - 01:20:43:16
STACEY NORTHOVER
Right. And I ask them how their families are. Yeah. And yeah. Just what's going on for them. What's, you know. And sometimes I'll have team members come into my office and say Stacey, can we talk about housing? Can I ask you about this government announcement.

01:20:43:17 - 01:20:46:01
DANIEL FRANCO
Yeah. And I'll sit there and chat. Yeah.

01:20:46:01 - 01:20:55:06
STACEY NORTHOVER
And it's just simply that I think it's to be relatable. Available.

01:20:55:08 - 01:21:03:14
DANIEL FRANCO
Normal. Yeah. For want of a better word, how do you keep evolving as a leader? Like, what are you is it something that you actually put time and effort to.

01:21:03:16 - 01:21:26:21
STACEY NORTHOVER
Yeah, I have to. I think you have to constantly learn and be on a path of continuous development. Obviously that's a professional development. Yeah, but I think it's about, like I said, that connection to being an individual and being human, that's really where I try to build my professional capability. Mel Robbins is probably my number one go to Guru around.

01:21:26:21 - 01:22:03:27
STACEY NORTHOVER
All things change, and that's because she doesn't just talk about leadership. She talks about you as an individual. And then the 5 a.m. club was another one that I was just really great stories that had such great leadership advice and qualities through it. So I my husband's much better at this. Yeah, but I continually try to evolve as an individual and compassion is probably the thing that I've had to understand more about compassion, compassionate leadership for your fellow leaders and your staff.

01:22:03:29 - 01:22:12:12
STACEY NORTHOVER
And I have an executive mentor as well who works with me through some of that and tell me exactly how it is you.

01:22:12:15 - 01:22:28:11
DANIEL FRANCO
So I am conscious of time. I want to ask a few more questions just around the housing sector and really more around what does the future look like? I mean, we've we've got this $100 million investment by the Australian Government into the future of housing.

01:22:28:11 - 01:22:29:26
STACEY NORTHOVER
A billion, a 10 billion.

01:22:29:26 - 01:22:32:00
DANIEL FRANCO
Sorry, $10 billion, $10 billion.

01:22:32:00 - 01:22:33:29
STACEY NORTHOVER
I did 100 within believe.

01:22:34:01 - 01:22:35:10
DANIEL FRANCO
that's right. So it was yeah.

01:22:35:12 - 01:22:37:19
STACEY NORTHOVER
The federal was ten.

01:22:37:25 - 01:22:46:21
DANIEL FRANCO
10 billion. Yeah. Excellent. So that's a lot of money. Money to do some good. How do we make sure that that doesn't go to waste?

01:22:46:24 - 01:23:17:22
STACEY NORTHOVER
It's a really good question. I think the government have been they've made some really great starts and it's a big step forward. You know, in a world where we we just haven't had any investment. And I think what this will do is over the next five years allow for community housing organisations across the nation to build homes that are needed now, but also for the future.

01:23:17:24 - 01:23:34:28
STACEY NORTHOVER
The thing that I would like to see is that commitment post five years. So what happens after five years? Because we know what the the need is now, that's not going to go away with the housing that we're going to build over the next five years. In fact, some of the targets that they've set for us is we've never delivered it.

01:23:34:28 - 01:23:39:08
STACEY NORTHOVER
We've never been able to, not within space, within the whole country of the building sector.

01:23:39:08 - 01:23:43:15
DANIEL FRANCO
So is that just because the availability of trades or trades material?

01:23:43:15 - 01:24:06:18
STACEY NORTHOVER
Yeah, I mean, we've had some major developed and impacts from COVID 19, you know, 30% development increase, it costs. These haven't just gone away, they're leveling off and things are starting to free up again. But where we're going to deliver all this, these great outcomes over five years and then what we need to.

01:24:06:18 - 01:24:08:14
DANIEL FRANCO
Start probably based is still growing population.

01:24:08:14 - 01:24:14:22
STACEY NORTHOVER
So growing, the economy still growing. We hear that a lot. We're doing great in South Australia. We're bringing people in.

01:24:14:22 - 01:24:16:17
DANIEL FRANCO
Where are they going to? Low cost of living is going up.

01:24:16:22 - 01:24:34:27
STACEY NORTHOVER
It's where are they going to live. So if we are really serious about providing housing and we're talking 10,000 homes, is the target affordable housing over five years and 20,000 for social? It's not it's not a huge amount over the whole.

01:24:34:28 - 01:24:38:16
DANIEL FRANCO
And that will meet our population and demands. You're thinking that's not.

01:24:38:16 - 01:24:39:12
STACEY NORTHOVER
Going to meet.

01:24:39:19 - 01:24:43:01
DANIEL FRANCO
Any? No. So what will meet the demands, do you know?

01:24:43:03 - 01:25:03:21
STACEY NORTHOVER
That's a good question. I don't I haven't done that piece of work, but I think that's where we are at the moment. Like we this is a great start and I don't want that conversation to stop. Yeah, right. Like five years time isn't going to stop. So what's next? Yeah. What does the next 20 years look like?

01:25:03:23 - 01:25:29:29
STACEY NORTHOVER
Because if you map that with the economic aspirations, what housing do we need? Yeah. And the state government have, you know, they're doing a huge amount of work around generating and bringing more housing into this state, you know, which is commendable and very exciting I think, for South Australia to grow in in such a way I don't think we've ever seen.

01:25:29:29 - 01:25:43:14
STACEY NORTHOVER
So I'm super excited about it and I just think there's plenty of opportunity. But just don't want that conversation to go by way of, Well, we've given you that money. Yeah, that's enough.

01:25:43:16 - 01:26:05:27
DANIEL FRANCO
I have. I don't see how it can go away though. Can like, I mean, it just seems logical that this is something that we're going to continually have to grapple with as population grows. And, you know, we've got an aging demographic as well. yeah. So are you excited about the future?

01:26:05:27 - 01:26:17:05
STACEY NORTHOVER
I'm so excited, yeah, I'm satisfied. I think it's just such an opportunity for us to create lasting communities and build more homes for people and give them the stability to pivot their lives.

01:26:17:05 - 01:26:18:01
DANIEL FRANCO
And yeah.

01:26:18:03 - 01:26:24:11
STACEY NORTHOVER
It does excite me and I yeah, I will never stop being that kid.

01:26:24:13 - 01:26:41:26
DANIEL FRANCO
But the see, I just cast my thoughts back to the UK where you said there's these 15 old companies with 100,000 homes. Is, is there a model in which this can become profitable in the sense that companies can do something? I don't know.

01:26:41:29 - 01:26:43:01
STACEY NORTHOVER
They're pretty profitable.

01:26:43:04 - 01:26:48:21
DANIEL FRANCO
Yeah, yeah, yeah. That's, that's what I'm saying. Like, is that model something that could work here?

01:26:48:23 - 01:26:55:19
STACEY NORTHOVER
It could, but they have a certain amount of government funding that. Okay, so we charge our rents in a very different way.

01:26:55:19 - 01:26:56:23
DANIEL FRANCO
Yeah. Okay.

01:26:56:25 - 01:27:28:25
STACEY NORTHOVER
So there are lots of differences. I think what the half brings is a completely different opportunity. The affordable housing space is something that's been untapped in a lot of respects, and I think the opportunity to build really good quality homes and make sure that people have places to live is so important, like vacancy rate in Adelaide at the moment is 0.5%, like it's the lowest it's been.

01:27:28:27 - 01:27:58:27
STACEY NORTHOVER
We at Mansfield Park, we did an open last week. We had 40 people queuing up down road just to register to go and have a look like it was. It's just unbelievable. And that's people, you know, working and the end of the day, working, finished work, come, come and look for a house. So until we can change the vacancy rate and plow some supply into the community, this isn't going to change for a while.

01:27:59:00 - 01:28:16:24
STACEY NORTHOVER
And you know, the the money that we're going to get with half isn't going to start being rolled out. That the opening round for applications at the moment closes on the 22nd of March and awards will be new financial. Yeah. So from that point you've got a good 18 months before you got keys in the door.

01:28:16:25 - 01:28:17:07
DANIEL FRANCO
Yeah.

01:28:17:10 - 01:28:24:11
STACEY NORTHOVER
So we need to really be a bit measured with some of this. It's not going to be an immediate thing.

01:28:24:16 - 01:28:26:12
DANIEL FRANCO
Nice. Takes time to do it.

01:28:26:12 - 01:28:27:06
STACEY NORTHOVER
It takes a lot of time.

01:28:27:09 - 01:28:53:02
DANIEL FRANCO
And then it'll be built to code and everything is all right. Can't just be cardboard boxes. I think the. You know that point five that you just said percent vacancy right now. Essentially what they're saying is all the rentals are taken, which means that drives demand, which drives pricing up and everything else that comes with that. How does it get back to 2 to 3%?

01:28:53:07 - 01:28:55:16
DANIEL FRANCO
What does that number look like?

01:28:55:18 - 01:28:56:08
STACEY NORTHOVER
Yeah.

01:28:56:11 - 01:29:10:23
DANIEL FRANCO
But from another numbers going around, like, you know, we're going to build 10,000 homes. Yeah. Does that then take it. No. So this is just this is, this is a problem that we can't solve. Right in the, in the in the immediate future.

01:29:10:25 - 01:29:15:03
STACEY NORTHOVER
I think there are things that we could do. I do think there are things that we could do.

01:29:15:06 - 01:29:17:04
DANIEL FRANCO
Can we just build up.

01:29:17:06 - 01:29:27:17
STACEY NORTHOVER
There are different challenges that come with that, I would say. And, you know, just remember those people who were in lockdown during COVID and Melbourne that cause other issues.

01:29:27:21 - 01:29:28:13
DANIEL FRANCO
Yeah.

01:29:28:15 - 01:29:56:29
STACEY NORTHOVER
You know, I think it's about making sure that we incentivize investors and developers to encourage them to build in social and affordable housing. I think that it's an opportunity for us to consider other models. So it isn't just about rentals that's built to rent. There's you know home style. Yeah, to buy your own home supply is going to drive costs down.

01:29:57:00 - 01:30:14:02
STACEY NORTHOVER
Yeah, the price of things down. So we have to we have to bring more supply in. But like I said earlier, this has taken years to get to this point. It's going to take a while to get into a direction of starting to feel better. Yeah.

01:30:14:04 - 01:30:15:26
DANIEL FRANCO
See the light in the tunnel? Yeah.

01:30:15:27 - 01:30:45:15
STACEY NORTHOVER
So yeah, I think the Residential Tenancies Act that the State Government has just amended is a really great start and it's great to see that they really collaborated with the industry to work through what that could look like. But it is, you know, the low income earners are the most marginalized situation because we're all in competition for the same rentals and so supply and demand is.

01:30:45:18 - 01:30:56:27
DANIEL FRANCO
Challenging to get. Yeah. Is there anything look, the general community like the average Joe can do anything to help like or is it kind of outside of their hands?

01:30:57:00 - 01:31:35:15
STACEY NORTHOVER
I think it's I think it's more conversation. I think the fact we're seeing people who are working for the first time experienced homelessness. Yeah, that's a conversation that we need. We need to hear more of those stories. I think those most vulnerable will always be or will need support, but I think we need to this is this is a standard of as a society of a rich, fairly rich country.

01:31:35:18 - 01:32:11:26
STACEY NORTHOVER
Should we be accepting that we're in a state where we have significant homelessness on children living in bed and breakfasts and hotels? Is that is that what we want as a nation? Is that what proud of? We need to be talking about those stories more. And they are becoming more and more frequent mums living in cars with their kids, making sure that they have the kids have food and they don't eat like this is not this is not like dreaming, this is not fake stories.

01:32:11:26 - 01:32:38:00
STACEY NORTHOVER
These are real, this is happening. And we as a state and as a community, we don't have to accept this and should be asking more of our politicians around what they're going to do. So if you want to do something, I mean, obviously there's always the fundraising opportunities that come with that sort of work that we do, for sure.

01:32:38:03 - 01:33:08:28
STACEY NORTHOVER
But Speaking to your representatives and demanding answers from them is really important. We we need to hear less about the stories in the press around the odd person who lives in social housing that has the police there that day and more about the humanity of people living in cars and feeding their kids and going to work hungry. That's more and more.

01:33:08:28 - 01:33:29:02
STACEY NORTHOVER
And so I would just ask people to kind of give that some consideration. Is that the world that you want your kids to grow up in? And it's certainly not the world I want my kids to grow up in. So I ask more and I expect more. Yeah. And I think we should as a as a community.

01:33:29:04 - 01:33:50:18
DANIEL FRANCO
I agree to you one last question before we jump into some quick for questions to round off. What's one thing that you want everyone to know about the social and community housing world that that you think might not be common knowledge to what's.

01:33:50:18 - 01:34:16:24
STACEY NORTHOVER
A really good question that's actually quite hard question I think never think that you're beyond accessing that having a need to access that you might go about your business today and in a blink of an eye, you might need, you might be vulnerable. Classes have a vulnerability or disability or something could happen and it could be you, it could be your family.

01:34:16:26 - 01:34:52:21
STACEY NORTHOVER
So don't think that it's not you. Think about who it could be and it could be you. And how would you want to experience that cohort of housing and those people who support and work with you? I just I would like people to just start to think about this. Could absolutely be you as an individual. You could experience domestic violence, you could experience disabilities or mental health breakdowns or job loss or your home.

01:34:52:24 - 01:34:58:02
STACEY NORTHOVER
You know, interest rates are rising. You could lose your home. Like don't ever think it's someone else's problem.

01:34:58:03 - 01:34:58:27
DANIEL FRANCO
Yeah.

01:34:58:29 - 01:35:11:00
STACEY NORTHOVER
It is. All of our issues we all need to consider and as a nation really decide if this is is this is the legacy that we want to leave behind for our kids or not.

01:35:11:00 - 01:35:37:10
DANIEL FRANCO
I think one thing that I learned from you today, which I think, you know, even just your. Yes, obviously this is don't believe it can't be you. But the one thing that sort of stuck with me was more around understanding the context behind the person who's in that position as well. Like there's this judgment that can be brought up that you don't actually know until you've walked them all in their shoes.

01:35:37:13 - 01:35:56:27
DANIEL FRANCO
Yeah. Which is so thank you. Radio. So some quickfire questions now. I didn't prep you with these one, so my apologies for that. Normally might drop in a few here so to get you on the beat. So these are really going to be all off the cuff. So what are you reading right now?

01:35:57:00 - 01:35:58:03
STACEY NORTHOVER
Handmaid's Tale.

01:35:58:07 - 01:36:02:10
DANIEL FRANCO
The Handmaid's Tale. How dystopian.

01:36:02:12 - 01:36:02:28
STACEY NORTHOVER
It's scary.

01:36:02:28 - 01:36:15:16
DANIEL FRANCO
Yeah. Yeah, I haven't read that. I've heard so many good things. I haven't even I haven't watched TV show either. What's one self-development book that you feel that stands out from the crowd? You name a few before?

01:36:15:21 - 01:36:21:01
STACEY NORTHOVER
Yeah. So what was the one five second rule with Mel Robbins

01:36:21:01 - 01:36:23:03
DANIEL FRANCO
Yeah. Yes. Your favorite.

01:36:23:03 - 01:36:24:15
STACEY NORTHOVER
My favorite.

01:36:24:18 - 01:36:29:23
DANIEL FRANCO
What's one lesson that's taking the longest to learn?

01:36:29:25 - 01:36:58:18
STACEY NORTHOVER
that is such a good question. I think that certainly from we're all human beings and we all have needs. And so just put yourself in their shoes, just strip it back and see from their eyes what they're experiencing. And so that the behaviors that come your way might not really be about you. It's actually about them. So Lead with compassion.

01:36:58:19 - 01:37:03:06
STACEY NORTHOVER
That's probably the biggest learning that I've had played with compassion for.

01:37:03:06 - 01:37:28:07
DANIEL FRANCO
So yeah, someone once said to me and it really stuck with me, which is like you could get frustrated with people to be like in leadership role. You get frustrated with people why they're not doing it well. But if you ask yourself the question, are they trying their best with what they've got? Right? It's really hard to be frustrated with someone when if the answer is yes.

01:37:28:08 - 01:37:28:27
DANIEL FRANCO
Yeah.

01:37:28:29 - 01:37:37:15
STACEY NORTHOVER
And often the intentions are good, right? Correct. It's really when you start to think about it, you're like the here for the right reason. They're just not doing it the way I.

01:37:37:15 - 01:37:38:16
DANIEL FRANCO
Want them to correct when.

01:37:38:17 - 01:37:56:10
STACEY NORTHOVER
I want them to do it. And I think once you start to unpack that, it just takes over here. It's not about you like this. Don't be personal. It's not personal. You make things personal for yourself. Think about the other person. Yeah.

01:37:56:12 - 01:38:20:12
DANIEL FRANCO
If you can have coffee with one current or historical figure, you Freddie Mercury Superstar. Yeah, And I'm a dog free of the dog. we've got a dog named Freddie. We've got our children. I'm all. And we live in the same suburb. What is going on here? If you. Why, Freddie? Just out of curiosity. Freddie Mercury. Yeah, but why out of why Freddie?

01:38:20:12 - 01:38:22:01
DANIEL FRANCO
Why would you have coffee with him?

01:38:22:04 - 01:38:44:18
STACEY NORTHOVER
Because he was such a trailblazer. Like his era. What he did, his his character, his persona on stage, like he lived. And I'm just like to understand a little bit more around his learning and. Yeah, like, what a great person. Yeah.

01:38:44:21 - 01:38:52:27
DANIEL FRANCO
Right. Yeah. He'd call you darling for what some of the best advice you've ever received.

01:38:53:00 - 01:38:55:10
STACEY NORTHOVER
It's not about you. Yeah.

01:38:55:13 - 01:38:58:01
DANIEL FRANCO
Yeah. Like the world doesn't revolve around.

01:38:58:08 - 01:39:20:13
STACEY NORTHOVER
Just, like, totally takes the wind out of your sail in as much as like, take a minute. Just take a breath. And my exact mentor actually, she said it and I could hear it from her. Probably. I was something that she was able to say and I was able to receive in a way that wasn't offensive. Yeah, right.

01:39:20:13 - 01:39:34:20
STACEY NORTHOVER
Like it isn't about May. Nothing is the only thing that I can control and influence is how I respond. And it's been great advice.

01:39:34:22 - 01:40:00:09
DANIEL FRANCO
So many thoughts on that. But we can have a conversation around it because yeah, I think, you know, in essence we're just we're floating in the middle of space and a pale blue dot, right? And it all kind of doesn't really matter. And I think about death a lot. I know that sounds pretty morbid, but, you know, once we're gone, is anyone really going to remember that, you know, the fight that we had or the way in which we wanted the color to be?

01:40:00:09 - 01:40:01:15
DANIEL FRANCO
So I don't know. I mean, I'm.

01:40:01:15 - 01:40:03:13
STACEY NORTHOVER
Damn well hoping they will remember me.

01:40:03:15 - 01:40:11:03
DANIEL FRANCO
You know that I remember. But I think the reality is time will reduce the impact and of what?

01:40:11:05 - 01:40:12:26
STACEY NORTHOVER
But if we set ourselves up now.

01:40:12:27 - 01:40:13:09
DANIEL FRANCO
Correct.

01:40:13:16 - 01:40:14:19
STACEY NORTHOVER
There's that legacy.

01:40:14:19 - 01:40:22:18
DANIEL FRANCO
Yeah, 100%. So anyway, it's just a whole another about what's one habit that holds you back the most.

01:40:22:20 - 01:40:29:16
STACEY NORTHOVER
Socials and internet and yes, in the evening, the mind, the scrolling. Yeah. So bad I need to stop.

01:40:29:16 - 01:40:34:13
DANIEL FRANCO
It's like a poker machine. Not good. What's one thing that pisses you off the most?

01:40:34:20 - 01:40:35:25
STACEY NORTHOVER
Only one?

01:40:35:28 - 01:40:37:29
DANIEL FRANCO
Yeah.

01:40:38:02 - 01:40:43:07
STACEY NORTHOVER
My kids not put in the clean laundry away. I mean, it isn't any more frustrating than that.

01:40:43:09 - 01:40:43:27
DANIEL FRANCO
No. Yeah.

01:40:44:00 - 01:40:45:00
STACEY NORTHOVER
Yeah, pretty much it.

01:40:45:01 - 01:41:00:08
DANIEL FRANCO
My wife often has the same argument with the kids. If you could pay someone to do one of your chores, what would it be? Clean the bathroom, clean the bathrooms. It. What's one word you absolutely hate?

01:41:00:10 - 01:41:02:15
STACEY NORTHOVER
I've never heard of that one, actually. Time.

01:41:02:15 - 01:41:03:02
DANIEL FRANCO
Nice.

01:41:03:08 - 01:41:08:20
STACEY NORTHOVER
Pivot is fine, but pivot at the minute.

01:41:08:23 - 01:41:12:27
DANIEL FRANCO
Well, what other ones we had robust was another one that we. I don't know. So not sure.

01:41:13:00 - 01:41:13:16
STACEY NORTHOVER
Really difficult.

01:41:13:16 - 01:41:19:14
DANIEL FRANCO
But it is it's a tough one. But I like it because there's a lot of words around. They get they get overused. Yeah.

01:41:19:16 - 01:41:24:03
STACEY NORTHOVER
They do. But I would definitely have needed more time to consider.

01:41:24:06 - 01:41:29:13
DANIEL FRANCO
What's the first thing you would do if you became.

01:41:29:15 - 01:41:31:23
STACEY NORTHOVER
I'd go into my kids classrooms.

01:41:31:25 - 01:41:33:21
DANIEL FRANCO
really? Yeah, I would. That's cool.

01:41:33:22 - 01:41:35:20
STACEY NORTHOVER
I would just want to see and be.

01:41:35:22 - 01:41:36:00
DANIEL FRANCO
Have.

01:41:36:01 - 01:41:43:01
STACEY NORTHOVER
A server and see them interact. Like I feel like it's a space. You don't get to have a go.

01:41:43:02 - 01:41:44:01
DANIEL FRANCO
Yeah, that's true.

01:41:44:03 - 01:41:46:28
STACEY NORTHOVER
And I just like to sit and watch them for a day.

01:41:47:01 - 01:41:53:14
DANIEL FRANCO
What would you do with that knowledge after then? Because you're supposed to be invisible to us, you know?

01:41:53:16 - 01:41:54:29
STACEY NORTHOVER
So anything with it, right.

01:41:55:01 - 01:41:59:26
DANIEL FRANCO
Well mean would you coach him your house. So we had this conversation but then that would. How would you know exactly.

01:41:59:29 - 01:42:20:21
STACEY NORTHOVER
I guess it would be. It's an education, right? Yeah. How? I don't know what that it might be. That they might be perfect. Yeah. Or it might be that I'm super proud of their character. Yeah, I, I probably, I would see a side to them that I don't see and that I would. I don't want to say what I would do with that.

01:42:20:22 - 01:42:31:25
DANIEL FRANCO
No, no, that's right. I obviously this is a loaded question I that would help answer, you know, when you get in the car. How was your day? Good. It's. Yeah.

01:42:31:27 - 01:42:33:06
STACEY NORTHOVER
What's the plan? Yeah, I can't remember.

01:42:33:08 - 01:42:40:27
DANIEL FRANCO
Yeah. So I'll give you some insight as to what's actually going on. So what's the most useless talent you have?

01:42:41:00 - 01:42:42:22
STACEY NORTHOVER
I didn't really have a talent.

01:42:42:22 - 01:42:46:26
DANIEL FRANCO
I don't use useless.

01:42:46:28 - 01:42:47:19
STACEY NORTHOVER
cleaning up?

01:42:47:25 - 01:42:50:14
DANIEL FRANCO
Yeah, that's a that's actually useful.

01:42:50:20 - 01:42:51:15
STACEY NORTHOVER
Filling the dishwasher.

01:42:51:15 - 01:42:58:02
DANIEL FRANCO
Yeah, right. My favorite question of the whole podcast. What's your best dad? Mum? Stupid joke.

01:42:58:05 - 01:43:08:23
STACEY NORTHOVER
All right, so we. We. This is a thing in our house. We do a lot of these jokes, and I'm not very good at remembering them, but they're like, this one. What the baby corn say to the mama corn?

01:43:08:25 - 01:43:14:15
DANIEL FRANCO
What's in the baby corn side of the mom Corn with popcorn.

01:43:14:17 - 01:43:15:25
STACEY NORTHOVER
It's like you.

01:43:15:27 - 01:43:37:15
DANIEL FRANCO
It's horrible. It is very, very good. Thank you so much for your time today, Stacie. And thank you for everything that you are doing and going to continue to do for the food, I guess, the housing sector and the community of South Australia and for those are all in need of housing and putting a roof over your head.

01:43:37:15 - 01:43:55:23
DANIEL FRANCO
I think there is a lot to learn from your journey And and I take it back to the start of this conversation where you said, you know, I was just grateful to have a roof over my head and have my own bedroom, and that stability allowed me to be where I am today. And it's not often that we hear perspectives like that, street corners like that.

01:43:55:23 - 01:44:09:04
DANIEL FRANCO
So I just wanted to say thank you on that on behalf and thank you for all that you're doing. Thank you for the great leadership that you're showing to you and your team which is ultimately having a great benefit on the community and keeping you.

01:44:09:07 - 01:44:12:03
STACEY NORTHOVER
it's an honor, truthfully. It really is.

01:44:12:05 - 01:44:18:03
DANIEL FRANCO
Perfect. That's it for us, guys. Thank. We'll catch you next time. She's bye bye, beautiful.

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Daniel Franco

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