JMFA Podcast
JMFA has been a leading industry provider for community banks and credit unions for more than 40 years. With more than 2,000 client consulting projects focused on improving service delivery, strengthening income and, controlling expenses, the JMFA team is committed to sharing keen insights and information in support of helping clients achieve measurable results.
JMFA Podcast
Real-World Experience: Managing the Overdraft Program
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JMFA
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Season 2
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Episode 2
In this podcast, Ashley Yocum with PBK Bank shares a real-world perspective of what it is like to successfully manage their overdraft program. Prior to implementing the JMFA Overdraft Privilege® program, the bank utilized an Adhoc program. While offering a compliant overdraft service that delivers value to customers was their top priority, they gained more streamlined processes for greater efficiencies and best practices for managing overdraft income. Ashley also provides a quick overview of the time it takes to manage the program, including the reports used on a daily and monthly basis. You’ll also hear about the other tools and resources the bank relies on for creating a positive impact with the service.
Episode Highlights
- 0:20 – Introductions
- 0:50 – Common questions about managing the program
- 1:16 – Processes prior to implementing JMFA program
- 1:50 – Initial concerns before implementation
- 2:41 – Overview of daily and monthly processes
- 3:45 – Key reports that help with managing the program
- 4:30 – Additional tools and resources
- 5:32 – Training opportunities and experience working with the consulting team to achieve success
- 7:06 – Program impact for the bank, customer and fulfilling their mission
- 8:47 – Closing remarks