How to grow your Practice and increase client experience...without picking up the phone

This week Michael Mckeand speaks with Tracy Kamens, Head Practice Coach with Veterinary Growth Partners (VGP). They explore the concept of outsourcing inbound and outbound phone calls in Veterinary Practices. 

Hesitant at first, Tracy shares her experience of using out-sourcing services and how a simple business decision can help grow businesses and increase customer satisfaction.

In the words of Tracy:

“I won’t lie – I was initially pretty hesitant about the idea of programs that outsource inbound and outbound calls because there was that concern that the people taking the calls aren’t in the practice and don’t know what’s going on. 

 “But then I compare that to my experiences as a Vet Practice owner and manager, we would often get so busy looking after patients that no one was even able to get the phone or would be picking up the phone frantically anyways.  

Read more about Vet CX's V-Care product here. 

Subscribe & Stay Updated Don't miss out on future episodes of Navigating the Chaos! Subscribe to our podcast for more insights, expert advice, and practical strategies tailored for veterinary practice owners and managers. Each episode is packed with actionable tips to help you improve your clinic's operations, team management, and client experience.

Listen to the Latest Episode Did you enjoy this episode? Be sure to check out Navigating the Chaos Part 1: A Must-Listen Podcast for Veterinary Practice Owners and Managers, and stay tuned for our upcoming episodes, where we’ll continue exploring ways to help you and your team thrive.

Have Feedback or Questions? We’d love to hear from you! Drop us a comment below or send us a message at info@vetcx.com.au, and let us know what topics you'd like us to cover in future episodes.

Follow Us on Social Media For more updates, tips, and behind-the-scenes content, follow us on:

• Facebook: https://www.facebook.com/vetcxaus