Learning to have the hard conversations in Vet Consults with Dr Claire Stevens Artwork

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Inside VetCX” explore customer experience strategies for Veterinary businesses. Our podcast host is Michael Mckeand, founder and CEO of Vet CX. Each episode Michael speaks with industry professionals, practice owners and managers to demystify customer experience in the Veterinary Industry and share secrets to increase customer satisfaction and retention of pet owners and their furry friends.

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Learning to have the hard conversations in Vet Consults with Dr Claire Stevens

October 19, 2020 • Vet CX

While there is no denying that vets are talented and passionate individuals, sometimes it’s a struggle to have “the hard” conversations with pet owners.

Talking about euthanasia, treatment compliance or communicating complex medical information in a way that builds trust and empathy is a skill that many experienced vets find challenging.

Dr Claire Stevens is a vet with 10+ years of experience, author of Dr Claire’s Love Your Dog and owner of Global Vet Solutions. Here, she shares more about her program The Perfect Consult and why it’s so important to learn the art of communication as a vet.

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