Experience Leader
Experience-driven companies lead their industries, and the world is taking notice. Let's learn how to provide consistently great customer experiences—together. Welcome to the Experience Leader Podcast.
Experience Leader
Lessons from Getting Naked by Patrick Lencioni, Part 1
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Devin Smith
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Season 2
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Episode 11
In this episode we talk about what we learned from Patrick Lencioni's book, Getting Naked, a business fable about how to treat your customers, and the culture necessary to make that possible.
We cover the Three Fears from the book:
- Fear of losing the business
- Fear of feeling embarrassed
- Fear of feeling inferior
This episode is brought to you by Active Digital. www.activedigital.com
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