In this episode, Devin and Won You discuss the profound impact of AI on the design and technology sectors. They explore how AI tools have already enhanced productivity in their workflows, raising both opportunities and concerns for the future r...

Why do we have so many managers, but so few leaders? What does it even mean to be a leader? How do you become one? In this episode, I talk with Jennifer Borchardt, VP of Experience, Financial Services at Publicis Sapient about how to cross over...

Show NotesEpisode OverviewIn this episode, Chris Spiek, a luminary in the product development sector,me to discuss the transformative potential of the Jobs to be Done theory in business strategy. Chris shares his journe...

In this episode, I had the pleasure of speaking with Horst Schulze, a visionary leader in the hotel industry. He shared his insights on the importance of purpose and belonging in the workplace, the role of leadership, and how his faith has infl...

In this episode of Experience Leader, Devin talks with legendary hotelier, co-founder of the Ritz-Carlton Hotel Company, and founder of Capella Hotel Group, Horst Schulze. They talk about his remarkable story and how he creates the best hotels ...

Some people just get the need for great CX because it’s a part of who they are, and it is definitely a part of Ashley Jones, CEO and Founder of Love Not Lost. Love Not Lost is a non-profit that provides portrait photography for peo...

Have you ever encountered pure energy?  Devin comes close when he sits down with Nate Brown, Co-Founder of the CX Accelerator and Senior Director of CX at Arise.Nate and Devin talk about their experience at CX Forums Experience Atl...

On this episode, Devin chats with his colleague Joe Rapoza, Senior Manager of UX Design at Charles Schwab, about whether UX Designers make good entrepreneurs.Enjoy the conversation.CX Forums ATL 23 is coming. Use Discount Code “...

On this episode, Devin sits down with Utibe Bassey (Head of Customer Experience, Dominion Energy) to discuss her revolutionary idea of LOVE as a KPI for any business that wishes to dominate its category. She breaks down the tenets as;L ...

Does Design Thinking work? Or does it oversimplify design, misrepresent it to the business world, and try to place designers? Steve Nedvidek joins Devin on the podcast in this episode to discuss it all.Steve teaches design thinking at W...

How do you create a consistently great customer experience in the SaaS business world? We find out from Sydney Sloan, whose storied career has included serving as CMO of Salesloft as well as senior marketing leadership positions at Adobe and Ma...

Your next star performer might not have the traditional background you're looking for, but you can find them, and Derek Greenacre is with us this week to show the way.

How do you apply the Theory of Jobs to be Done to Sales? Bob Moesta is with us this week to talk about how he has done it, as outlined in his book, Demand-Side Sales 101.

In today's episode, hosts Devin and David are back for the second installment of this series on sales, marketing, and how both can work better together. Last week focused on marketing, this week is about sales!While sales and marketing m...

David and I got to hang out with over 350 product professionals at Productfest RVA 2022 in Richmond, VA. It was a blast, and we got to talk with product pros from CarMax, Capital One, and HBO Max. Tune in to hear about the event and the careers...

Welcome to the Experience Leader podcast, and to this episode brought to you by Active Digital!  Do you want to de-commoditize your products and services?  Do you want to become a destination brand, increase your revenue, and...

In today's episode, hosts Devin and David discuss customer experience tech, specifically diving into customer relationship management.Since David is our resident CRM expert, he fills the role of guest as Devin runs the interview!  D...

Welcome to the Experience Leader podcast, and to this episode brought to you by Active Digital!  Do you want to de-commoditize your products and services?  Do you want to become a destination brand, increase you...

How well do you know your customers? It's a tough thing to get down to the bottom of what your customer's intent is. It's tougher still to then continuously refresh and refine your knowledge of customer intent, and create awareness of it as an ...

You might think that you can't innovate in the chicken business, but Steve Nedvidek says otherwise. Over his 30 year career with Chick-fil-A, Inc., Steve has done everything from cook chicken to creating an entire innovation center. 

It is the foundation of your company's strategic decision-making ability. It is core to your brand identity. It is the key to motivating your employees. We're talking about your company's purpose. Research has shown that companies with a strong...

This we walk to Joseph Michelli about his work on a massive CX transformation at Mercedes-Benz USA and the book he wrote to chronicle the journey.We cover:How Joseph's involvement with the project came aboutW...

This week, David and Devin talk about communication through the lens of Conway's Law.Conway's LawOrganizations who design systems are constrained to produce designs which are copies of the communication structures of those or...

In this episode we conclude our talk about what we learned from Patrick Lencioni's book, Getting Naked, a business fable about how to treat your customers, and the culture necessary to make that possible. This time we cover Patrick's

In this episode we talk about what we learned from Patrick Lencioni's book, Getting Naked, a business fable about how to treat your customers, and the culture necessary to make that possible.We cover the Three Fears from the book: