Experience Leader
Experience-driven companies lead their industries, and the world is taking notice. Let's learn how to provide consistently great customer experiences—together. Welcome to the Experience Leader Podcast.
Experience Leader
Lessons from Getting Naked by Patrick Lencioni, Part 2
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Devin Smith
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Season 2
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Episode 12
In this episode we conclude our talk about what we learned from Patrick Lencioni's book, Getting Naked, a business fable about how to treat your customers, and the culture necessary to make that possible.
This time we cover Patrick's Principles of Naked Service:
- Make everything about the customer.
- Give away the business.
- Ask dumb questions.
- Do the dirty work.
Send in questions to devin@experienceleader.com.
This episode is brought to you by Active Digital. www.activedigital.com
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