Author Recap: Navigate Conflict: How to Understand Each other Better

How can you navigate conflict in the workplace before it becomes toxic?

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Key Takeaways📍
🧠 Embrace Intellectual Humility: the importance of recognizing knowledge limitations and being open to learning from others.

💬 Assume Positive Intent: a key habit is assuming that others have good intentions, which can help reduce misunderstandings and build stronger relationships.

🎭 Use Humor to Diffuse Tension: Learn how using self-deprecating humor can help ease tension and a more comfortable environment for difficult conversations.

We encourage you to listen to the full episode and as always, we hope the time you spend with us will help remove the stigma of anxiety and mental health in the workplace and your personal life.

Transcript

You know, it's really interesting as we've wrapped up with Steve, you know, we talked about anxiety and personal practices. It's really interesting, you know, our sponsor Magic Mind, I've been using Magic Mind for at least three months now. And I find that that ritual, that habit of getting those good nutrients, everything's natural, it really does calm my mind and set me up for a better day. I know it's going to help me. It's going to reinforce stuff. I've recommended it to a ton of my friends, how to use it and when to use it. I use it first thing in the morning. Although it's interesting, sometimes if I've got a really long day, I'll wait until a little later in the day because you get about seven hours of what they call the flow. It's really interesting. As a sponsor, they've got a wonderful unique discount code. So if you go to magicmind.com forward slash Gostick and Elton, and that's not the ampersand, it's actually Gostick and Elton, and you put in Gostick and Elton 20, you get a 48% discount on the product. I just find that with all the stresses we're going through and all the stuff that's going on, the last three months when I start to get really anxious, knowing that I've got Magic Mind on my team just really helps. One of my big takeaways from Steve is take care of yourself. Take care of yourself first. Take care of your mind. Love that. Let's dig into what Stephen Collis told us today. A distinguished professor tours the world talking about this. I love the questions to ask when somebody is getting heated, which, my gosh, you're talking to a neighbor nowadays you're at the store you bump into somebody you're a family everybody's getting heated up about something and I love this questions specific things like okay why is that important to you versus well that's stupid you know what is what is what does that look like what does success look like in that scenario you know what problems are you trying to solve and really digging down and taking a little time with people to be a little bit more introspective. So powerful. Yeah, and what do you mean by that was a great question, you know. And it's so interesting, you know, I was just on a holiday with a bunch of friends and family and it's this bike trip we take every couple of years. And it is interesting as conversations come to these hard topics, how often you'll hear, you know, they're just bad people. And what Steve is saying is there's a reason for that. Dig a little deeper. Be a little more curious. I love the idea about, you know, assume positive intent about people, you know. I like he says, you know, most of us think there are three kind of people in the world, people that agree with me and then fools and monsters, you know. They're not fools and they're not monsters. They've got a differing opinion. Get in there and figure out what it is that's important to them and things flow a lot easier and you take all that emotion and anger out of the conversation. I love that. I love this idea of looking for sophisticated arguments against yourself, against your issue. Why would you do that? We love confirmation bias. We love to feel like weíre right but the point is, remember our old CEO Kent Murdoch once said that the leader in my team that I most worry about is the one who feels the supremacy of his or her idea is everything because we always need to challenge ourselves and I love that idea. When I do go to the news, I go to the left, I go to the right, I go to BBC, I want to see what international people are talking about because you need all the access. When people say, you can't know what you can trust nowadays, go to many places and that will help. I like where he says, we really don't know anything that we're talking about. Our knowledge of the world is a fraction of a fraction of a fraction, yet the knowledge eludes you. I also really appreciated it as he said, look, you can learn to do this. It's not intuitive. When we feel like we're being attacked, we want to attack back. We want to defend ourselves and we feel justified in that behavior. Instead, as you brought up that great Walt Whitman quote from Ted Lasso, be curious. Because, well, why do you feel that way? What is it that's really important to you? You know, I had a good friend of mine who's deep into politics, and he would always ask me good questions, like, are you a one-issue voter? Is there just one issue that, if you don't get agreement on that, nothing else matters? I thought, what a great question, because so often, we tend to be that way, and say, look, this is the one thing that really matters to me. I know there's lots of issues. This one thing is a deal breaker for me. And that was really enlightening for me in talking with him. So good question. Always, you know, we love the self care. And he had a long list of things he does. And not surprisingly, because he's involved in these conversations every day. So he went and makes sure he eats well, he exercises, he gets his sleep, he meditates, he prays, he breathes. I thought, you know, you really do have to be very disciplined about that. Get your exercise, feel good about yourself, take care of yourself first. Yeah, love that. Well, it was a great podcast as always. When we think about the knowledge illusion, somebody who has more than 0% of knowledge is our producer Brent Klein. I would say 10-20% of knowledge. At least of the universe. The universe, yeah, it really does. We want to thank Brent. We want to thank Christy Lawrence, our producer, or I'm sorry, our booker who helps us find such amazing guests, and to all of you who listened in. If you like the podcast, please share it. We'd also love you to visit thecultureworks.com for free resources to help you and your team and everyone around you thrive. Yeah, and we love speaking to audiences around the world virtually or in person on the topics of culture, teamwork, resilience. Give us a call. We'd like to talk to you and be at your event. And as always, buy the book, Anxiety at Work. We also have Leading with Gratitude, The Gratitude Habit, and many more. Follow us on LinkedIn. We've got a great weekly newsletter. But that's plenty for you to work on. Adrian, as always, it was a delight. What an important subject Steve is talking about. Taking care of yourself, being good to people, and as always, I give you the last word. Send us off on a high note. Well, first and foremost, be good to yourself. Until next time, we wish you the best of mental health.