Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Managing Dental Drama
The First Signs of Smoke – Spotting an Angry Patient
Do you know the signs of an angry patient? Can you spot those signs long before it is a full eruption of anger? More importantly, can your team identify the early signs of an upset patient? In this episode, Dr. Kuba and Bethany discuss some of the early signs of an angry patient and some of the usual causes of those upset patients. Agitated patients are in an emotional state that can be dangerous to staff members. These patients can become irrational and violent. Dr. Kuba and Bethany discuss the different smoke signals, distinguishing between angry and agitated patients. They also discuss the unique strategies for de-escalating each type. While this episode merely scratches the surface of de-escalation, it is an important first step in identifying the early signs of an upset patient.
Previous Episodes Worth Revisiting:
How to Respond to Angry and Unhappy Patients
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