Real Life Online Patient Reviews and How We Responded

Are you paralyzed in fear each time you read a negative patient review? Or do you avoid reading patient reviews because of the stress they cause? Positive and negative dental patient reviews are unfortunately a fact of life, and they deserve our attention. 

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

• The importance of either personally reading reviews or assigning a member on your team  to consistently read and respond to reviews
• Positive and negative reviews give us an opportunity to improve our team and dental practice 
• Responses to reviews can be creative and complex as long as we keep patient privacy in mind
• Reviews and our responses allow potential new patients to see what our dental practice, doctor, and team value and the experience that we deliver on a daily basis
• Dr. Kuba gives us a front row seat to three negative reviews and her team’s response to those reviews