the Hello Hair Pro podcast
Thoughts on Hiring & Client Retention [EP:130]
Staffing and Client Retention in Salons
This week, our conversation covers proactive approaches to hiring, such as participating in career days at local schools and implementing an individualized training process for new hires to assess their strengths and weaknesses.
Hiring and firing to maintain a quality team is emphasized, alongside strategies for breaking bad habits and improving consultations to enhance client retention.
The discussion also touches on adjusting hiring based on the salon's current needs, the significance of creating a welcoming atmosphere, and the impact of coworker behavior on client experience.
Use this conversation to build a strong team and secure long-term clients through refining hiring practices, effective onboarding processes, and excellent client service.
00:00 Introduction and Topic Overview
00:05 Discussing Staffing Issues and Client Retention
01:19 Proactive Approach to Staffing
02:26 Individualized Education Plan for New Hires
04:26 Importance of Hiring and Firing in Staffing
05:44 Challenges and Solutions in Hiring
07:03 Defining Hiring Process and Attracting Right Candidates
07:41 Importance of Systems in Hiring
11:31 Adapting Hiring Strategies to Business Needs
15:36 Understanding Client Retention Beyond Numbers
18:37 The Power of a Smile: Building Connections
18:57 The Art of Consultation: Understanding Client Needs
20:24 The Power of Listening: Creating a Personalized Experience
21:22 Building Relationships: Beyond the Haircut
22:17 The Long-Term Value of a Client: A New Perspective
22:55 Breaking Bad Habits: Improving Client Consultations
25:35 The Importance of Options: Empowering Clients
30:47 The Salon Atmosphere: A Key Factor in Client Retention
32:39 Wrapping Up: The Big Picture of Client Retention
Links and Stuff:
Our (weekly) Email List
Find more of our things:
Instagram
Hello Hair Pro Website
Staffing and Client Retention in Salons
This week, our conversation covers proactive approaches to hiring, such as participating in career days at local schools and implementing an individualized training process for new hires to assess their strengths and weaknesses.
Hiring and firing to maintain a quality team is emphasized, alongside strategies for breaking bad habits and improving consultations to enhance client retention.
The discussion also touches on adjusting hiring based on the salon's current needs, the significance of creating a welcoming atmosphere, and the impact of coworker behavior on client experience.
Use this conversation to build a strong team and secure long-term clients through refining hiring practices, effective onboarding processes, and excellent client service.
00:00 Introduction and Topic Overview
00:05 Discussing Staffing Issues and Client Retention
01:19 Proactive Approach to Staffing
02:26 Individualized Education Plan for New Hires
04:26 Importance of Hiring and Firing in Staffing
05:44 Challenges and Solutions in Hiring
07:03 Defining Hiring Process and Attracting Right Candidates
07:41 Importance of Systems in Hiring
11:31 Adapting Hiring Strategies to Business Needs
15:36 Understanding Client Retention Beyond Numbers
18:37 The Power of a Smile: Building Connections
18:57 The Art of Consultation: Understanding Client Needs
20:24 The Power of Listening: Creating a Personalized Experience
21:22 Building Relationships: Beyond the Haircut
22:17 The Long-Term Value of a Client: A New Perspective
22:55 Breaking Bad Habits: Improving Client Consultations
25:35 The Importance of Options: Empowering Clients
30:47 The Salon Atmosphere: A Key Factor in Client Retention
32:39 Wrapping Up: The Big Picture of Client Retention
Links and Stuff:
Our (weekly) Email List
Find more of our things:
Instagram
Hello Hair Pro Website