Serve Conscious
Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and success, but also the joy, growth and fulfillment that the service exchange can offer you and your team.
Podcasting since 2018 • 126 episodes
Serve Conscious
Latest Episodes
Make Your Organization Into A Mindset-Generating Machine | Ep 122
Learn what mindset really is and how it can (and must) be applied beyond just learning and performance. It was actually inspired by Stanford psychologist Dr. Alia Crum's study of hotel workers that rev...
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27:07
Your Workplace Mental Wellness Program | Managing Obstacles & Exploring New Possibilities | Ep. 121
It seems like there's a lot that can go wrong when implementing something like mindfulness, coaching, or any mental wellness modality into your workplace culture. You might be thinking, "What if everyone thinks it's weird ?" or "What if t...
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24:55
How to Create The Right Mental Wellness Program For Your Workplace | Ep. 120
Do you do a one-off workshop or offer continuous support? Do you offer mindfulness, coaching or some other brain-tweaking modality? Do you bring in a third party or give your team the training to build an...
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26:43
Your Customers & Team Are Mortal, So Respect Their Energy | Ep. 119
We live in a time where it never feels like there's enough mental energy to go around. A big part of my mission is certainly to help people build more of this energy so that can be happier, healthier and more successful. But on the other side o...
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34:18
De-stigmatize & Heal Your Feelings of Resentment in the Workplace | Ep. 118
Maybe you say "yes" to too much, or pick up the slack of negligent co-workers, or get pushed around by customers or managers. Feelings of resentment are probably one of the most common experiences in the workplace that nobody wants to deal with...
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29:22