Serve Conscious
Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and success, but also the joy, growth and fulfillment that the service exchange can offer you and your team.
Serve Conscious
What Lights You Up? | feat. Kass Thomas | Ep. 104
An inspiring discussion with Kass Thomas, entrepreneur, coach and communication expert. Learn how to discover and pursue what lights you up (it might be so natural that you don't even notice it).
Other riches inside:
- The effect that work culture and management has on the ultimate experience of the customer.
- How to stop devaluing the contribution you make to others through the work you do.
- How to own your role rather than worrying about your status.
- Presence = there are no bad experiences.
- How the definition of "work" is different in other countries and what this tells us about what work has to be.
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