Serve Conscious
Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and success, but also the joy, growth and fulfillment that the service exchange can offer you and your team.
Serve Conscious
Emotional Literacy is Learnable | Ep. 105
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Stefan Ravalli
Being able to connect with people and navigate a social situation is not a “have it or you don’t” quality. It’s a learnable skill that gets nurtured by surprisingly simple practices. In this episode you’ll get connected with some of the ways that I broke out of emotional illiteracy.
You’ll also learn ...
- How to build your social capabilities without learning “charisma tricks”.
- How restoring your mental and emotional health is the root structure of social competency in service.
- A 3-step process for shifting a bad work situation from something you’re simply “surviving” to something you actually have the power to change.
- How to give more balanced service by pulling back on an area that you commonly over-deliver on and give more to an area that you often miss.
- How mastering your emotional life is at the core of mastering your customer’s emotional life.
- What it means when you’ve been “working on yourself”, but some old emotional pattern shows itself.
Further Assistance:
Guides: Meditation that works for anybody plus a meditation that I think particularly transforms your emotional and social range.
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