Serve Conscious
Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and success, but also the joy, growth and fulfillment that the service exchange can offer you and your team.
Serve Conscious
A Caring Mindset...At Scale! | feat. Neal Woodson | Ep. 114
Loved having a dialogue-style session with my homie Neal Woodson, who was kind enough to return to jam out on some of our mutually-beloved topics like empathy/compassion, service cultures, dealing with difficult humans, and how to help professionals feel empowered to serve to their highest potential.
Other questions we chewed on...
- Are we getting more empathetic/compassionate as a society?
- How has COVID made us better at understanding the people we serve?
- How can “seeing the iceberg” transform your ability to service people that are suffering?
- Why should you be grateful when you’re stuck in traffic?
- Why are people inspired to work at Disney (sometimes unconditionally)?
- Should a company be customer first or employee first? (Spoiler alert: you’re asking the wrong question).
Find Neal here one his website.
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