CSM Practice - The Customer Success Podcast
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
Podcasting since 2022 • 103 episodes
CSM Practice - The Customer Success Podcast
Latest Episodes
Transforming Careers From Zero Experience to Successful CSM
Unlock the secrets to successful career transitions into Customer Success! In this episode of the CSM Practice podcast, we explore how individuals with no prior experience can thrive as Customer Success Managers (CSMs). Discover actionable insi...
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Season 4
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Episode 14
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19:41
Tips and Tricks for Reducing Customer Churn
Ever wondered how top companies tackle churn?Discover how Varda Tirosh, Chief Customer Officer at Optimove, implemented a unique churn management framework that has revolutionized customer retention. Click
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Season 4
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Episode 13
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30:23
IMPROVE Customer Surveys and INCREASE Survey Response Rates
In this interview, Dannah Vaughan, Director of Customer Success at Apty, shares with us her strategies in increasing survey response rates. She implemented innovative techniques that not only QUADRUPLED response rates, but also enhanced custome...
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Season 4
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Episode 12
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24:43
How Alex Turkovic Built a Digital Customer Success Team
How can businesses build and optimize customer success practices in the digital age? Alex Turkovic, Director of Global Customer Success at Flexera (formerly known as Snow Software), answers all of your questions about digital customer success i...
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Season 4
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Episode 11
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28:35
Scaling CS: Boost Your Net Retention Rate from 100% to 120%
How can you increase your net retention rate by 20%? Discover insights from Johan Nilsson, CEO of a leading customer success platform. Explore the transformative approaches that propelled his company beyond the average retention rates, diving i...
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Season 4
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Episode 10
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15:53