The Retail Florist
5 Quick Tips for Smoother Sales Conversations
How can the words that you use affect your customer interactions? A lot! In this bonus episode, Kelsey shares words and phrases you can use (or avoid) to serve your customers best and close that sale. It's a little bit psychology, a lotta bit positivity.
1. Find their Motivation
2. Avoid "Can/Could" Statement
3. Ask Permission
4. Positive Reinforcement
5. Practice "Clienteling"
How can the words that you use affect your customer interactions? A lot! In this bonus episode, Kelsey shares words and phrases you can use (or avoid) to serve your customers best and close that sale. It's a little bit psychology, a lotta bit positivity.
1. Find their Motivation
2. Avoid "Can/Could" Statement
3. Ask Permission
4. Positive Reinforcement
5. Practice "Clienteling"