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The Retail Florist
A podcast for retail florists, by a retail florist. Kelsey shares strategies to grow your flower business without burnout. If you're a floral entrepreneur, you're juggling a lot of moving parts - small business growth, products, marketing and SEO, customer service, employee management and more. Tune in for real-life flower shop stories and practical tips to make a profit while doing what you love.
The Retail Florist
5 Quick Tips for Smoother Sales Conversations
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Kelsey
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Season 1
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
How can the words that you use affect your customer interactions? A lot! In this bonus episode, Kelsey shares words and phrases you can use (or avoid) to serve your customers best and close that sale. It's a little bit psychology, a lotta bit positivity.
1. Find their Motivation
2. Avoid "Can/Could" Statement
3. Ask Permission
4. Positive Reinforcement
5. Practice "Clienteling"
