Lawyer's Learning Center with DHIA
DHIA exists to help our customers and prospective customers find appropriate solutions for their business insurance needs. We created this podcast to provide an audio version of our informational resources. We deliver insightful information on Professional Liability Insurance, discuss business insurance solutions, and unpack the phases of running a business.
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Episodes
86 episodes
10 Tips to Level Up Your Customer Service
Customer service is essential for acquiring, retaining, and referring clients, making it foundational to a law practice's success. In this episode, we share ten tips to enhance customer service and discuss ideas on how to implement them and the...
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Season 9
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Episode 3
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16:30
Legal Productivity Hacks
Are you busy, or are you productive? Busy and productive are often erroneously and interchangeably used. In this episode, we break down the differences and how you can use both to your advantage. We will also cover multiple productivity tips an...
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Season 9
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Episode 2
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14:33
Communication is the Key to a Successful Law Firm
In business, especially in the ever-evolving legal space, communication is an invaluable tool that has distinguished itself as the master key to success. Effective communication requires an understanding of various elements and quality communic...
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Season 9
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Episode 1
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14:40
Understanding the Stealth of Social Engineering Tactics
In this episode, we delve into Social Engineering. We discuss the tactics of attack cybercriminals use and outline defensive best practices to implement in your law firm.While this episode focuses on Social Engineering, we also go over ...
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Season 8
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Episode 12
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14:06
The Costs and Benefits of Having Cyber Liability Insurance
In today's digital age, the rise of cybercrime fuels the dreams and ambitions of cybercriminals. If you aren't actively defending your data and protecting your business with cyber insurance, you could be supporting their dreams. In...
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Season 8
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Episode 11
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12:45
Key Differences Between Cyber Liability Insurance and Data Breach Insurance
According to IBM's 2024 Cost of a Data Breach report*, the global average cost of a data breach is at $4.88M, a 10% increase from last year. Many attorneys hear about these large losses and think they're immune. The reality is that...
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Season 8
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Episode 10
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9:01
Who is Responsible for Law Firm Security Breaches? [Replay]
Think you're protected? You might be surprised. Even after taking precautions, you could still find yourself facing a lawsuit. But why?In this episode, we break it down:Who owns the data when you use a third-party payment pr...
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Season 8
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Episode 9
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7:41
Cybersecurity in Your Email Inbox
In this episode, we are discussing cybersecurity in your email inbox. Email plays a critical role in our lives, which makes it an attractive target for cybercriminals. Understanding the desire for email access and the tactics used ...
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Season 8
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Episode 8
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9:27
User Error Remains a Top Cyber Threat
The leading cyber threat remains human error. A user's inadvertent actions create openings for cybercriminals to breach networks and gain unauthorized access to data. So, today, we are discussing how these errors happen, the tactics cyb...
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Season 8
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Episode 7
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10:43
Defending Against Ransomware Attacks, Around Since 1989
Today, we are taking a deep dive into ransomware attacks. What they are, how long they've been around, and proactive measures you can take to protect your law firm from this cyber threat. Ransomware attacks have been around for de...
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Season 8
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Episode 6
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10:13
Do You Use Multi-Factor Authentication for Everything?
In this episode, we discuss multi-factor authentication, how it protects data, and why it should be used for everything.2023 held the record for cybersecurity breaches in the legal industry, compared to the previous five years combined....
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Season 8
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Episode 5
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8:00
Is Your Law Firm Prepared for a Cybersecurity Breach?
In this episode, we go over what a cybersecurity breach is, what it could mean for your law firm, and how you can prepare to protect your data.According to an article from Forbes Advisor, data breaches have increased 72% since 2021. The...
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Season 8
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Episode 4
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10:57
Managing Security for a Remote Law Office
Tune in as we recap an interview with Managed IT expert Zachary Wilcoxen. He shares some important and manageable steps law firms can take to manage the risks associated with remote and hybrid workforces.For more on Zac's company, Prete...
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Season 8
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Episode 3
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9:42
What is Data Breach Insurance and Why You Need It
Data Breaches are shockingly common. It's never safe to assume that your business isn't vulnerable. In this episode, we go over what Data Breach Insurance is, the two main types, and what it covers. We also share four tips to help ...
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Season 8
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Episode 2
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8:31
Reviewing the Cyber Liability Self-Assessment
Can you financially survive a cyberattack? Are you as prepared as you want to be in terms of financial status, insurance coverage, or processes?This Cyber Liability Self-Assessment was designed to help you answer these vital questions i...
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Season 8
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Episode 1
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10:44
Q&A: Professional Liability Insurance Questions Answered
In this episode, we answer over a dozen questions commonly asked by attorneys and law firms about Professional Liability Insurance. Insurance policies differ. There are different types of insurance, forms, and carriers, and each ca...
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Season 7
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Episode 12
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24:14
Protecting Yourself with Automatic Renewal Processes
In this episode, we are going over a few tips to help protect yourself when your professional liability insurance carrier offers an automatic renewal. As we talk about and often say here, Lawyers Professional Liability Insurance is...
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Season 7
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Episode 11
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13:46
Price vs. Value: Making Informed Choices When Shopping for Lawyers Professional Liability Insurance
While it is essential to have a budget for Lawyers Liability Insurance, price should not be the sole determining factor. Law is dynamic, and your professional liability insurance should be tailored to fit your practice. If it's not, the money y...
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Season 7
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Episode 10
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8:36
Navigating Your Professional Liability Policy: Reporting a Claim & Your Rights Under the Policy
If you think not reporting a potential claim is helpful or wise, this episode can help you avoid this common mistake!Attorneys purchase a Lawyers Professional Liability Insurance policy for various reasons. No matter your reason, unders...
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Season 7
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Episode 9
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10:59
Lawyers Re-Entering the Admitted Market After Placement in the Non-Admitted (Surplus Lines) Market
Many factors can contribute to law firms being attractive to admitted insurance carriers. The good news is you can control some of them.One of our seasoned agents, Stephen Dimiceli, who is well-versed in
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Season 7
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Episode 8
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9:43
Law Firm Malpractice Claim Preparedness
No one likes unpleasant surprises, especially in business. An unwelcome surprise specific to a law practice is a legal malpractice claim. Some attorneys protect their practice with Lawyers Professional Liability Insurance in preparation for pot...
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Season 7
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Episode 7
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13:40
How Attorneys Should Approach Malpractice Claims
How soon should you involve your carrier when you're faced with a malpractice claim? Immediately. In this episode, we explain why immediate reporting is necessary and in your best interest. We also discuss whether there's ever a...
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Season 7
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Episode 6
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8:17
The Difference Between Claims-Made and Occurrence Policies
Understanding the differences between occurrence and claims-made policy forms can empower you to confidently purchase insurance that meets your unique needs.In this episode, we are going to break down what you need to know about these t...
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Season 7
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Episode 5
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11:59
Don’t Wait for Renewal: What Firm Changes to Report to Your Insurance Agent ASAP
Don’t allow a lapse in communication to jeopardize the protection of your law practice. A continuously updated policy will save you time at renewal and will protect your law firm from any loss of coverage that can occur from an outdated policy....
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Season 7
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Episode 4
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9:39
High Risk Areas of Practice (AOPs) with Respect to Professional Liability Insurance
Understanding a carrier's thought processes regarding risk is not always straightforward. However, it's important to make an effort to understand areas of practice (AOPs) from a carrier's perspective.In this episode, we are shedding lig...
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Season 7
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Episode 3
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9:46