FlightPlan: Quick Consults
Helping you navigate the turbulence of Veterinary Practice Ownership in 25 minutes or less. After all, your practice didn't come with an owner's manual!
FlightPlan: Quick Consults
Latest Episodes
The Cost of Silence: Building Psychological Safety in Veterinary Medicine
What happens in your hospital when someone is afraid to speak up? A tech notices a missed med. A CSR knows the schedule isn’t working. A manager disagrees with the owner but keeps the peace. That silence costs you in turnover, lost ideas, and s...
AI in Veterinary Medicine: What Should We Hand Over, and What Should We Hold Onto?
AI is everywhere right now, but where is it actually making a difference in the practice? Today's conversation skips the product pitches and focuses on what matters: reducing friction around the work your team is already doing. From AI scribes ...
Less Stress, Better Care: The Enduring Legacy of Dr. Sophia Yin
Twelve years after losing Dr. Sophia Yin, her push to take patient fear and stress seriously still shapes veterinary medicine. Today's panelists talk about how far we've come from labeling patients "difficult" or "dominant."They also dig...
Your Veterinary Career is a Marathon, NOT a Sprint!
Melissa Mauldin and Brenda Medina both started at the front desk, and 40+ combined years in veterinary medicine later, neither path looked like a straight line. Melissa worked her way from CSR to bookkeeping, practice and regional management, a...
The Cost of Care: Why Veterinary Medicine Needs to Stop Apologizing - PART 2
If we want vet professionals to have sustainable careers and real, livable wages, that has to come from somewhere: the care we provide. In Part 2, practice owners, Dr. Brianna Armstrong and Dr. Marie Maher dig into what that means on the busine...
