FlightPlan: Quick Consults
Helping you navigate the turbulence of Veterinary Practice Ownership in 20 minutes or less. After all, your practice didn't come with an owner's manual!
FlightPlan: Quick Consults
Latest Episodes
The Cost of Hiding Our Humanity
Every day, veterinary teams move from a euthanasia appointment straight into a new puppy visit — and are expected to just switch gears. But what does that emotional whiplash actually cost us, and do we have permission to feel it?In this ...
People Aren't Difficult, They're Different
Why do so many good people struggle to work together? Often it's not a personality clash — it's that high performers don't understand what actually drives their own behavior, let alone anyone else's. In this episode, we break down what the Pred...
7 Recipes For Unreasonable Hospitality in Veterinary Medicine
Brenda flies solo this episode to unpack the book, Unreasonable Hospitality through a veterinary lens, breaking down 7 recipes for creating standout experiences for your team and clients. From mise-en-place-style p...
Beyond Burnout 3-Part Series // Part 3: Beyond Resilience - Building Practices That Support Leaders Instead of Draining Them
We've talked about what burnout looks like and why managers feel stuck in the middle. Part 3 is where we get to the part that actually matters: what do we do about it? Backed by the same
Beyond Burnout 3-Part Series // Part 2: Caught in the Middle - Why Veterinary Managers Feel Trapped Between Teams & Leadership
Practice managers are accountable for results they don't always have authority to control, caught between what their team needs and what leadership is asking for. It's a setup that breeds burnout — and according to a
