Solutions for Customers - The Sales Engineering & Customer Success Podcast
A Podcast to discuss Sales Engineering & Customer Success in the tech ecosystem. SaaS, Cloud, Managed Services are supported by a Sales Engineer & Customer Success professionals who always deliver answers to solve challenges. Our goal is to bring the most updated best practices and interview interesting people who in a similar fashion, provide Solutions for Customers in these roles!
Episodes
16 episodes
Jay Hanley, Solution Architect with Thrive
This week we talk about CenturyLink changing to Lumen and welcome our guest, Jay Hanley from Thrive. Jay is a seasoned Solution Architect and it was awesome to host him on the show.Jay covers his background which began in Finance ...
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Season 2
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Episode 14
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50:04
Claude Decarish - Area SE Director for Windstream
Show Notes:We hosted Claude Decarish, Areas SE Director for Windstream, based out of Atlanta to speak about staying relevant and how to build your career. His team supports Next-Gen SDWAN services, Collaboration and Security Serv...
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Season 2
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Episode 15
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46:56
Matt Toy with Fastly - Director of Account Management
The Career Opportunity this week is with Intensify who is searching for a Rockstar Customer Success Manager. Check them out @ https://intentsify.io/careers/ learn more!Shown Notes: ...
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Season 2
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Episode 14
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56:14
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Ramzi Marjaba, Sr. Sales Engineer & Host of We The Sales Engineers
Most people have an unrealistic belief (at times) that all Sales Engineers have the answers to every question and possess a swami-like approach to solving problems. We all know SEs are human and never have nor will they ever possess the a...
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Season 2
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Episode 4
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54:35
Snyk - Tom Gleason Solutions Engineering Manager
Today we hosted Tom Gleason from Snyk.io where he leads the Solution Engineering organization. Snyk empowers software-driven businesses to develop fast and stay secure. The Snyk open source offering is what many engineers are quite ...
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Season 2
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Episode 3
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53:30
Maneuvering Customer Success during Covid-19
In this episode, we throw out the metrics(well, sort of) and bring the discussion to focus on the human element we find ourselves in during the coronavirus. How do you support customers who are all remote at the moment?Wha...
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Season 2
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Episode 2
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40:23
Paul McBratney w/ Alert Logic discusses the Solution Engineer role & his advice for newbies.
Season 2 is finally here! On this episode, we invited Paul McBratney, Senior Solution Engineer with Alert Logic based in Atlanta to join the show. Paul brings a wealth of knowledge and background on the role of a PreS...
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Season 2
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Episode 10
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58:18
How do you close out Q4?
As we wind down Season 1, it’s time to quickly reflect on closing Q4 and getting ready for the next fiscal year. How do you push for the final support of your customers if you are on a Fiscal Calendar year? Does your Customer...
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Season 1
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Episode 9
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40:22
Solution Architect Swamy, Brad Loomis of Cloud Technology Partners, a HPE Company
Today we sit down with arguably one of the best Solution Architects in the industry, Brad Loomis. Based in Boston, he is the Director of Solution Architecture at Cloud Technology Partners a HP company. Brad talks about early...
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Season 1
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Episode 8
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51:07
Learning the Internet, Routing & Switching with a Cisco CCNA
Today we explore how to understand the global internet, WAN & LAN environments which is paramount for any pre-sales engineer. While we understand IP subnetting, DHCP, routing and switching is not always glamourous it is necessary. :-)...
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Season 1
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Episode 7
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28:17
Customer Success setting the record straight on Churn
This week we shift back to the world of Customer Success where we begin to carve out future episodes on metrics. The first and often only metric which comes to mind in Customer Success is Churn. Unfortunately, man...
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Season 1
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Episode 6
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41:02
Sales Engineering/Solution Architect Basics - listening!
Today we discuss the basic skill all Solution Architects require - listening. Regardless of the tenure you possess, effective listening skills in a PreSales role is necessary. Honestly, you need to nail this basic skill ...
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Season 1
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Episode 5
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34:42
Buzzword soup - Digital Transformation & Cloud ingredients
Buzzwords. They exist all over Tech and quite often are overused in the industry by more and more people including Solution Architects and CSMs. However, the use of buzzwords is not worded out of malice but more by convenienc...
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Season 1
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Episode 4
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32:13
What is Customer Success?
On this episode, we explore the question many people still ask, “What is Customer Success?” Typically the question is really asked around how CS Leaders are defining Customer Success and what it means for their company.While...
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Season 1
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Episode 3
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30:53
3 items you need at a meeting
Often, meetings on-site can take a turn for the unexpected very quickly. Sometimes, these changes can be prevented in advance with additional planning.In our episode this week, we explore a couple of tricks to take along when meet...
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Season 1
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Episode 2
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20:00
Intros, Career Paths and Future ramblings.
For those of us who spend countless hours supporting customers in tech, specifically PreSales Sales Engineering (SE) (Solution Architects, Sales Consultants whatever you have been called) and others in Customer Success (CSM), this Podcast is fo...
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Season 1
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Episode 1
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7:24