.jpg)
The CX Live!
The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!
Podcasting since 2020 • 84 episodes
The CX Live!
Latest Episodes
The CX Live! Episode 84: Staying Connected & Inspired in a Noisy World with Pete Riddell
In our first episode, post the GACEP Spring Conference, Pete Riddell, Executive Creative Director with Derse, shares his gift for human storytelling while offering key ways to stay connected and inspired in today’s noisy world. It’s no surprise...
•
1:03:25
.jpg)
The CX Live! Episode 83: How Transformative Facilitation Elevates Briefing Programs with Jack Griffin & Ellen Barnes-Pfiffner
In this episode, Jack Griffin, CEO & Certified Coach, Light Up Ventures and Ellen Barnes-Pfiffner, Principal & Consultant, EBP Business Consulting highlight the power of Transformative Facilitation. Our conversation was rich with statis...
•
1:13:20
.jpg)
The CX Live! Episode 82: Well-Rounded Experiences: What Centers Can Learn from Museums, Theme Parks and Other Destinations with Chad Hutson & Tim Kail
In this episode, Chad Hutson, Chief Strategy Officer, and Tim Kail, Executive Creative Director, both of Dimensional Innovations, explore how experience-based destinations provide unique avenues for storytelling and creating memories that last....
•
1:10:20
.jpg)
The CX Live! Episode 81: Connections Evolved: The Why Behind ABPM Becoming the Global Association of Customer Engagement Professionals with Elizabeth Simpson
Happy New Year! What a fantastic way to start 2025…with some amazing news! Elizabeth Simpson, President of the Global Association of Customer Engagement Professionals (GACEP, formerly ABPM), shares everything you want to know ...
•
50:08
.jpg)
The CX Live! Episode 80: How to Make Connections and Build a Strong Network with Sharon Gewirtzman
In our year-end episode, Sharon Gewirtzman, Founder of TheCreativebySharon, shares her insights and expertise for becoming a ‘Super Connector’ - a career path dedicated to facilitating valuable introductions. From her time managing Visito...
•
45:18
.jpg)