The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

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The CX Live!

The CX Live! Episode 63: Demonstrating Your Program's Impact with Storytelling Through Data with Renee Niebylski

June 05, 2023

In this episode, Renee Niebylski, Director of Global Experience Program at Crestron, shares the importance of analyzing the data that she collects in order to craft the most relevant story to each of her distinct audiences, always driving toward her program goals. With a broad spectrum of data collection methods, she provides factual evidence that influences executive decisions ensuring long term program and team success as well as future program expansion.

Highlights:

Strategies for understanding a briefing program’s current story including listening to many different points of view
How to define your program’s internal audience and key executive or group stakeholders’ care-abouts
Ways to analyze your data to craft stories that align to your audience’s specific care-abouts and objectives
Methodologies for reporting to achieve desired outcomes - additional resources, geographic expansion, filling the briefing pipeline at specific times, etc.
How to market yourself and your program for inclusion in highly visible meetings - CMO All Hands, Sales & Marketing QBR, Regional Monthly Calls, etc.
Effective ways to manage reporting tools and build a master presentation layered for immediate delivery to any audience
Avoiding “Data Vomit” - ways to provide just the right amount of detail during presentations and when providing access to dashboards

Episode Resources:

Guest Thought Leader:

Renee Niebylski
Director, Global Experience Program at Crestron

Over the past 16 years, Renee has held nearly every role in the briefing and experience world. From her early days as a Briefing Consultant to General Manager of global teams, she has driven strategy for well-known briefing programs including Sprint/Nextel, VMware, and Polycom/Poly.

Renee is now starting a new program and leading the Global Experience Team at Crestron Electronics.

A native New Yorker, Renee relocated to the DC Metro area about 25 years ago and has just moved to Maryland with her husband and 12 year old daughter to lead the Crestron team.