In The Know with Axonify
In The Know is your 25-minute deep dive into the biggest topics impacting the employee experience today. With so much content available on buzzy topics, it can be hard to figure out what's real and what's hype. Plus, who has the time to attend hours of webinars and online conferences to keep up with the latest and greatest? Our ITK guests break down popular topics and provide just the information you need to get started applying proven practices within your organization. In the Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital enablement experience, head over to axonify.com.
Episodes
85 episodes
Make Every Workday Count w/ Matthew Daniel (Guild), Al Dea (The Edge of Work), Lori Niles-Hofmann (NilesNolen)
Frontline workers continue to grapple with long-standing challenges like burnout and inconsistent support. Axonify’s annual Deskless Report examines these issues in depth, highlighting the most urgent needs and providing actionable insights to ...
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Season 3
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Episode 11
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44:58
Empowering managers: A field guide to retail success w/ Kit Camproy (Author of The Retail Leader's Field Guide)
Retail managers are at a breaking point. Facing staffing shortages, burnout and labor hour reductions, they’re struggling to keep operations running smoothly while balancing increasing demands. With the holiday season fast approaching, retailer...
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Season 3
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Episode 10
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34:28
Cooking Up a Great Workplace: Employee Experience in Foodservice w/ Alison Lambert (Director of Engagement & Insights, Eurest)
Have you ever had two leaders telling you two different things that are in direct opposition to each other? It’s a common dish served in foodservice, where franchised locations, channel teams or contracted locations mean that a worker might sud...
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Season 3
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Episode 9
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29:02
How to Transform Frontline Managers Into Leaders w/ Monica Rothgery (fmr COO - KFC US)
Frontline managers have the power to change lives. But 49% are burned out on a daily basis. If we’re going to rely on them to run our businesses and take care of our people, they’ll need our help.Monica Rothgery, former Chief Operations ...
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Season 3
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Episode 8
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30:59
How to Build a Customer Service Culture w/ Timo Anderson (ZingTrain)
Which companies provide the BEST customer service? Names like Disney, Zappos and Southwest Airlines immediately come to mind for their ability to deliver exceptional service while running efficient, safe and profitable businesses. But what if w...
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Season 3
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Episode 7
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30:35
Solving Everyday Performance Problems with Microlearning w/ Robyn Defelice (Consultant at RADLearning & co-author of Microlearning: Short and Sweet)
It's our smallest episode ever! But it’s not the runtime that’s shrinking, it’s your learning strategy. That's right—we’re talking about microlearning. Robyn Defelice, Consultant at RADLearning and co-author of Microlearning: Short ...
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Season 3
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Episode 6
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38:41
Lights, Camera, Learning With Video! w/ Enrique Olives & Craig Kingsbury (Vyond)
Creating compelling training content is tough. You're often forced to choose between building it on your own, which is time-consuming and expensive, or borrowing it from an off-the-shelf library, and we all know how disengaging generic training...
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Season 3
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Episode 5
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30:13
A New POV on Employee Engagement w/ Michael Esau (Global HR Advisor at SAP SuccessFactors)
Four years—that’s currently how long the typical employee sticks around before looking for new opportunities. But it wasn't always this way and median employee tenure has dropped 10.9% since 2012. The idea of staying with the same company for a...
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Season 3
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Episode 4
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31:47
Reclaim Your Workplace from Toxic Leadership w/ Loren Sanders (Speaker, Author, Coach, Consultant)
How do you survive toxic leadership that goes beyond bad managers? We're talking the kind of leaders who bully, intimidate and exploit their teams, creating a work environment that erodes trust, damages relationships and undermines the well-bei...
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Season 3
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Episode 3
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31:22
Make Learning a Business Priority w/ Dr. Keith Keating (Author - The Trusted Learning Advisor)
"We don’t have time for learning!” How many times have you heard this objection in your L&D career? There’s just too much going on in the operation to make time for L&D activities. Plus, people are already overloaded with c...
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Season 3
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Episode 2
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28:55
Balance the PUSH and PULL of Learning at Work w/ Daniel Johnson (Employee Learning Experience) + John Parsell (Learning Experience Technology Architect)
When should you PUSH training to employees, and when should you make learning resources available for people to PULL on their own?Daniel Johnson and John Parsell from Merck sit down with JD Dillon to discuss the challenges of balancing t...
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Season 3
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Episode 1
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25:03
Want to delight your guests? Teach your people to problem solve w/ Dara Pinke (Jumeirah Hotels & Resorts)
Think back to your most memorable hotel experiences. What do they have in common?Moments of delight. It’s when you’re greeted by name at reception. Or when that bottle of champagne suddenly appears in your room. Or when an associate goe...
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Season 5
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Episode 39
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32:05
Blended Learning: Elevating Customer Service in Healthcare w/ Sam Anderson (Cardinal Health)
Great customer service in healthcare is essential but includes added expectation thanks in part to the sensitivities and vulnerabilities associated with the industry. People want to be treated with respect and empathy and have easy access to re...
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Season 5
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Episode 38
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24:14
How AI Can Make Work More Human w/ Juan Naranjo
AI is already taking on tasks typically completed by people. It’s answering contact center calls, taking drive-thru orders and writing marketing copy. Companies are betting on AI to reduce costs, alleviate staffing challenges and improve effici...
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Season 5
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Episode 38
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27:56
The Road to AxoniCom 2023
To celebrate AxoniCom 2023 taking over Nashville, host JD Dillon invited some of the conference’s movers and shakers to ITK.Foot Locker’s former CEO Dick Johnson discussed what attendees can expect from his fireside chat with Axonify Co...
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Season 5
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Episode 37
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27:12
Design a Workplace Culture with Purpose w/ Melissa Daimler (Author of "ReCulturing" and Chief Learning Officer for Udemy)
How do you build a truly great and healthy workplace culture, and what does it take to bring the values posted on office walls to life, every single day?Melissa Daimler, CLO at Udemy and author of "ReCulturing: Design Your Compan...
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Season 5
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Episode 36
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35:56
Designing Jobs That Don’t Suck! w/ Dr. Steven Hunt (Chief Expert of Technology & Work - SAP)
What do today’s employees want in a job?Dr. Steven T. Hunt, Ph.D., SAP’s Chief Expert of Technology & Work, joins JD Dillon to share his perspective on what it takes to create a desirable workplace. Steve digs into trendy topi...
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Season 5
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Episode 35
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29:38
What You Need to Know About Optimizing Your Tech Stack w/ Rachel Horwitz (Learning Culture Partners)
How much learning technology do you actually need?Rachel Horwitz joins ITK to discuss learning tech optimization. Rachel has managed HR and L&D practices at Mars, The...
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Season 5
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Episode 34
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31:06
Agree to Disagree! The Essentials of Learning Experience Design w/ Cara North (The Learning Camel)
We’re celebrating the release of Learning Experience Design Essentials, the new book from one of our favorite ITK guests,
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Season 5
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Episode 33
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32:40
Embracing Accessibility in L&D w/ Diane Elkins (Artisan E-Learning)
Who deserves the chance to get better at their jobs?Everyone, of course! And while the answer is obvious, delivering on that promise is more nuanced than you may realize.Diane Elkins, co-founder of
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Season 5
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Episode 32
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30:06
Lessons in Learning From a Former Startup w/ Gloria Chau (Endy)
If you want tried-and-tested tactics to keep your people engaged and invested in the success of your business, look to startups. If larger organizations can successfully tap into that agile innovation … you’ve got the potential for magic.
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Season 5
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Episode 31
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21:17
Career 2.0: How to Unleash Your Professional Potential w/ Al Dea
Did you know the average person will have between 3 and 7 different careers over the course of their professional lives?We explore modern tactics for career development with Al Dea
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Season 5
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Episode 30
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31:13
Leveraging Breakdowns to Breakthrough w/ Elizabeth Thompson
Elizabeth Thompson (Founder and Chief Experience Officer for Intuitive Quest) has seen it all in her 20-plus year career ...
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Season 5
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Episode 29
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29:12