TicketingPodcast.com
TicketingPodcast.com is a podcast devoted to the unsung heroes of the spectator sports and events industries, the Ticketing Managers. We explore who they are, their well-guarded industry secrets, and how they entered the field. Beyond that, we delve into a broader ticketing realm, inviting experts from various fields to share their insights and stories. Our primary aim is to add value and highlight deserving individuals.
Episodes
42 episodes
Driving Charitable Contributions Through Ticket Sales: Julien Lepron's Insights from PSG to Common Cents France
Incorporating charitable donations into the ticket-buying process is a powerful way to support important causes, enhance customer experience, and build a positive brand image. In the latest episode of TicketingPodcast.com, we explore this innov...
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Season 5
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Episode 3
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21:04
Leveraging Customer Data: Insights from Stefan Lavén, CEO of DataTalks
Are you a ticketing manager or a sports executive eager to unlock the full potential of customer data? Then our latest episode of TicketingPodcast.com is a must-listen. We sat down with Stefan Lavén, the visionary CEO and founder of DataTalks, ...
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Season 5
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Episode 2
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30:12
From Ticketing Manager to CEO: Fredrik Söderberg's Journey with AIK
"Don’t chase your dreams. Build your dreams." This could be the motto for the latest episode of TicketingPodcast.com, where we sit down with Fredrik Söderberg, CEO of the renowned Swedish football club AIK.If you’re looking for in-depth ...
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Season 5
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Episode 1
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31:50
One Click Away - a Live Special from the Football Business Summit in Prague, featuring Kjetil Sørtun and discussing next-generation ticketing solutions
One Click Away. That was the title of the show when Carl-Erik Moberg welcomed Kjetil Sørtun on stage at epet Arena in Prague on June 5, 2024, for a Live Special of TicketingPodcast.com, discussing next-generation ticketing solutions....
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Season 4
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Episode 8
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18:38
The Economics of Empty Seats: Exploring No-Show Behaviour with Dominik Schreyer
"Cut the discounts!" This bold advice from Professor Dominik Schreyer to football clubs selling season tickets stems from a simple truth: scientific evidence shows that discounts are not a significant motivator for season ticket holders. So, wh...
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Season 4
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Episode 7
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32:52
Exploring the Art of Access Control - a Hot Topic Special with Jacqueline Purcell from Alvarado Mfg
The first point of contact between guests and an event is access control, where tickets are scanned. Yet, this crucial part of ticketing operations has not been thoroughly explored on TicketingPodcast.com—until now. In this episode, Jacqueline ...
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Season 4
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Episode 6
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28:35
Sam Earle (AFC Wimbledon) on Advancing Ticketing, Season Ticket No-Shows, and the Football Governance Bill
What’s life like day-to-day in the English Football League, how can we tackle season ticket no-shows, and what implications does the Football Governance Bill have for ticketing? These are just a few of the queries we're exploring in this Ticket...
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Season 4
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Episode 5
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24:55
Daniel Cook (WRU | Principality Stadium) on Seamless Matchday Operations and Digital Ticketing Transformations
The iconic Principality Stadium in Wales, with its impressive 74,000 seating capacity, isn't just the heart of Welsh rugby. It is also the pulse of a vibrant events scene; hosting shows with superstars such as Taylor Swift and Bruce Springsteen...
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Season 4
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Episode 4
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27:33
Mastering Crowd Safety and Ticketing Dynamics - a Hot Topic Special episode with Morten Therkildsen from Roskilde Festival and RX Experience
In our latest episode, we step into the world of music festivals, where the thrill of the front row meets the meticulous planning of crowd control.What can the sports event industry learn from the festival industry on this matter? Quite...
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Season 4
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Episode 3
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48:39
Season 4 premiere: Record-breaking ticket sales and a FOMO frenzy among fans with Mads Liabø of SK Brann
Season 4 of TicketingPodcast.com is here, and we're kickstarting the new season with a deep dive into men’s and women’s football at SK Brann—just in time for their women’s team's Champions League quarter-final matches against Barcelona on the 2...
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Season 4
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Episode 1
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26:14
Season 3 finale: Highlights and key takeaways with Nick Brennan (Warwickshire CCC)
Join us for yet another thrilling season finale of TicketingPodcast.com, where we welcome back one of our guests from last season – Ticketing Systems Manager Nick Brennan of Warwickshire County Cricket Club – for a run-through from start to fin...
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25:24
Crowd Safety on big events - a Hot Topic Special episode with Íse Murphy-Morris from Safety Sistas
Crowd safety must be a priority for every ticketing executive in sports and major events. It's a multifaceted issue that impacts customer experience, capacity management, brand reputation, legal compliance, risk management, emergency preparedne...
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Season 4
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Episode 2
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31:05
Artificial Intelligence in the Ticketing Landscape - a Hot Topic Special episode with Michael Fraser from Action / Insight
How will Artificial Intelligence impact the future of ticketing? We explore this question in this Hot Topic Special episode of TicketingPodcast.com, featuring our guest, Michael Fraser.Michael brings nearly four years of direct marketin...
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Season 3
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Episode 7
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31:39
Dynamic pricing - how does it work? A Hot Topic Special episode with Filippo Scanzano from the German start-up Smart Pricer
If you're involved in ticketing, you're probably familiar with the term dynamic pricing. But how does it actually work? And who is it for? In this episode of TicketingPodcast.com, we explore these questions with our guest, Filippo Scanzano from...
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Season 3
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Episode 6
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32:16
Scottish Professional Football League CEO of the year 2023, Steven Ferguson (Ross County FC) on leading a small club to Premiership glory
There is a significant disparity in stadium capacities between Scottish Premiership clubs like Celtic (60,000+) or Rangers (50,000+), and Ross County FC. With just over 6,500 seats at Victoria Park in Dingwall, Highland, Global Energy Stadium i...
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Season 3
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Episode 5
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37:08
Live Special from Croke Park in Dublin with Joe Foster (Bodø/Glimt) on how a small football club skyrocketing to international fame manages its heavy ticket demands
Recorded live in front of an audience of football industry professionals at Croke Park in Dublin on January 13, 2024, here is Joe Foster, Ticketing Manager & European Competitions Coordinator at the Norwegian Premiership Champions FK Bod...
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Season 3
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Episode 4
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31:08
Ticketing superstar Brooke Arthur's captivating highs of ticketing for two Olympics and two FIFA Women's World Cups
She has done 2 Olympic games, 2 FIFA World Cups and lots of other big events, and she is still only at the start of her career. Say hello to Canadian and Australian ticketing superstar Brooke Arthur.From cutting her teeth as an i...
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Season 3
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Episode 3
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41:16
Live Special from the FBIN Conference 2023 in Vienna, with Peter Wynne (Wrexham AFC) on fair pricing, community spirit and Wrexham's promotion to the EFL
When Peter Wynne visited TicketingPodcast.com at the start of 2023, Wrexham AFC were fighting for promotion from the National League and into the English Football League (EFL). Eight months later the club is well established in the EFL, and Wre...
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Season 3
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Episode 2
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25:58
Season 3 premiere: Jean-Marie Tardy (FIFA) on how FIFA is ensuring fair and equal access to tickets for spectators from all over the world
TicketingPodcast.com is back with a brand-new season, and we're kicking things off with an incredible guest. Meet Jean-Marie Tardy, the Ticketing Project Manager at FIFA, as he joins our host, Carl-Erik Moberg, to explore FIFA's uni...
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Season 3
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Episode 1
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43:40
Revitalising Season 2: Unveiling Ticketing's Future with Paul Williamson (Two Circles)
Join us for the thrilling finale of TicketingPodcast.com's second season, where we've assembled the brightest minds in the industry: Nicholas Brennan, Martin Goossens, Samuel Boyden, Manal Smith, and Rick Jurkiewicz.Now, brace yourself ...
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Season 2
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Episode 6
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40:29
Rick Jurkiewicz (The Rugby Football League) bonus episode: You've got to be willing to put the hours in
You're in for an absolute treat in this bonus episode of TicketingPodcast.com as we sit down with Rick Jurkiewicz - Head of Ticketing at the Rugby Football League - to discuss how he ended up just here. Rick's tale is a captivating...
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Season 2
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Episode 5
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13:54
Rick Jurkiewicz (The Rugby Football League) on the future of ticketing and fan engagement
"Plan for the absolute worst case scenario. Always. Something will always go wrong. You need to be ready for it every time."If you jump straight to the end of this TicketingPodcast.com season 2 episode with Rick Jurkiewicz - Head...
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Season 2
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Episode 5
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38:43
Manal Smith (The Hundred & SailGP) bonus episode: The thrilling world of ticketing
Some choose the safe path, others a more daring one. Manal Smith is of the last category. Her ticketing career started at the London 2012 Olympics, and since then she has taken on huge challenges at both AXS, GP World Tour, and The Hundred befo...
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Season 2
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Episode 4
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13:16
Manal Smith (The Hundred & SailGP) on her amazing journey from the London Olympics to The Hundred and onwards
Have the world ever experienced a success story similar to the England and Wales Cricket Board's tournament The Hundred? Probably not.The Hundred is a professional franchise 100-ball cricket tournament invo...
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Season 2
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Episode 4
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42:27
Samuel Boyden (England Netball) bonus episode: You will never be bored
Netball is an exciting, fast, and skillful game of fair contest, where two teams of seven players each strive to keep or gain possession of the ball.The team with the ball, through running, jumping, throwing, and catching, attempts to m...
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Season 2
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Episode 3
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12:05